Customer Support - with Bookkeeping NCII - Sal: 15k - 17k - Makati City

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to the appropriate departments.
• Follow up with customers to ensure their issues are resolved.
• Provide product information and troubleshooting assistance.
• Process orders, returns, and exchanges.
• Maintain a high level of product knowledge.
• Identify and report trends in customer issues.
• Collaborate with team members to improve customer service processes.
• Meet or exceed performance metrics and targets.
• Participate in training and development programs.
• Assist with special projects as needed.
• Provide feedback to management on customer service improvements.
• Maintain a positive and professional demeanor at all times.
• Adhere to company policies and procedures.
• Handle customer complaints and provide appropriate solutions.
• Ensure customer satisfaction and build long-term relationships.
• Stay up-to-date with product and service changes.
• Contribute to a positive team environment.