Customer Support - with Bookkeeping NCII - Sal: 15k - 17k - Makati City
Full-time
Dempsey Resource Management Inc.
- With Bookkeeping NC III Certification achieved recently or within the past 2 years
- With or without experience
- Able to commute to or is a resident of Makati or nearby areas
- With Social Media skills Of good character and suitable communication skills
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer issues in a timely and efficient manner.
- Document customer interactions and maintain accurate records.
- Escalate complex issues to the appropriate departments.
- Follow up with customers to ensure their issues are resolved.
- Provide product information and troubleshooting assistance.
- Process orders, returns, and exchanges.
- Maintain a high level of product knowledge.
- Identify and report trends in customer issues.
- Collaborate with team members to improve customer service processes.
- Meet or exceed performance metrics and targets.
- Participate in training and development programs.
- Assist with special projects as needed.
- Provide feedback to management on customer service improvements.
- Maintain a positive and professional demeanor at all times.
- Adhere to company policies and procedures.
- Handle customer complaints and provide appropriate solutions.
- Ensure customer satisfaction and build long-term relationships.
- Stay up-to-date with product and service changes.
- Contribute to a positive team environment.
Responsibilities:
Vacancy posted 4 days ago
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