Solar Technical Support Specialist

"Powering Reliable Solar Performance Through Expert Technical Support, Monitoring, and Customer Solutions."

Job Overview

The Solar Technical Support Specialist serves as the primary technical resource for solar PV systems, battery storage systems, inverters, and monitoring platforms. This role is responsible for troubleshooting technical issues, resolving customer connectivity and monitoring concerns, analysing system performance, managing technical support cases, and proactively monitoring system health. Working closely with customers, installers, manufacturers, distributors, and service partners, the specialist ensures efficient issue resolution, optimal system performance, and an exceptional customer experience.

Key Responsibilities

• Provide advanced technical support for solar PV systems, battery storage systems, inverters, and monitoring platforms.
  
• Troubleshoot and resolve technical issues, connectivity challenges, communication faults, and system performance concerns.
  
• Assist customers with WiFi connectivity, monitoring platform access, and remote technical support.
  
• Support customer service teams by providing technical guidance, troubleshooting assistance, and escalation support.
  
• Investigate, manage, and resolve escalated technical support cases within agreed service timeframes.
  
• Liaise with manufacturers, distributors, installers, and service partners regarding technical issues, warranty claims, and product support.
  
• Develop and maintain technical documentation, troubleshooting guides, support procedures, and case records.
  
• Analyse solar and battery system performance data to identify underperformance, faults, communication issues, and operational anomalies.
  
• Recommend corrective actions and coordinate follow-up activities to improve system reliability and customer satisfaction.
  
• Administer monitoring portals by configuring new installations, maintaining customer accounts, and ensuring accurate system information.
  
• Actively monitor customer systems for faults, underperformance, and communication issues, proactively identifying and addressing concerns before they impact customers.
  
• Coordinate service visits, field support activities, and issue resolution efforts with installers and service providers.
  
• Identify recurring technical issues and recommend process improvements to enhance operational efficiency and customer experience.
  

Requirements

Qualifications

Essential

• Previous experience in technical support, solar support, electrical support, or a related technical role.
  
• Strong troubleshooting, diagnostic, and problem-solving skills.
  
• Understanding of networking, WiFi connectivity, and remote troubleshooting.
  
• Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
  
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities effectively.
  
• Experience using CRM systems, ticketing platforms, or customer support software.
  

Desirable

• Experience within the solar, battery storage, electrical, or renewable energy industry.
  
• Knowledge of solar PV systems, battery storage systems, inverter technologies, and monitoring platforms.
  
• Familiarity with remote diagnostics and performance monitoring tools.
  
• Experience acting as a technical escalation point, subject matter expert, mentor, trainer, or team support resource.
  

Key Attributes

• Customer-focused with a commitment to delivering exceptional service.
  
• Analytical, proactive, and solution-oriented mindset.
  
• Strong sense of ownership, accountability, and responsibility for issue resolution.
  
• Demonstrated leadership potential through initiative, problem-solving, and decision-making.
  
• Ability to share knowledge, support team development, and contribute to a positive team culture.
  
• Collaborative team player committed to continuous improvement and operational excellence.
  
• Strong technical expertise combined with the ability to influence outcomes and build confidence in customers and colleagues.
  

Benefits

Why Join Us?

• Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for three consecutive years!)
  
• Work with an innovative company delivering cutting-edge solutions across multiple industries
  
• Lead a team in a fast-paced, high-growth environment
  
• Competitive salary with opportunities for career advancement
  
• Collaborative, forward-thinking work culture
  
• 21 leave credits plus all client-based holidays
  
• HMO coverage with dependent benefits
  
• Exposure to world-class leadership from both local and international supervisors
  

Ready to take your sales career to the next level? Apply now!