Home Lending Associate I - PHL

Job Description

Are you passionate about helping people achieve their homeownership dreams? Join us and make a meaningful impact by connecting customers to the right financial solutions. In this role, you’ll be at the forefront of our client experience, building relationships and driving business growth. You’ll work in a dynamic environment where your communication skills and dedication to service are valued. Take the next step in your career and help us shape the future of home lending.

As an Associate I in the Home Lending team, you play a key role in delivering outstanding service and connecting customers to the right lending solutions. You engage with potential clients, assess their needs, and facilitate seamless transitions to our Home Lending Advisors. You help us grow our business while ensuring every client interaction is positive and compliant. Join us to build strong partnerships and make a difference in our customers’ lives.

Job Responsibilities

• Conduct strategic outbound calls to assess home lending needs and promote financial products
• Manage and prioritize leads across multiple campaigns for maximum engagement
• Perform initial assessments and pre-screen customers for lending solutions
• Facilitate warm transfers to Home Lending Advisors for application completion
• Build strong relationships with internal teams, partners, and customers
• Communicate in real time to support customer and team needs
• Ensure compliance with regulations and company policies
• Adhere to call monitoring and scorecard performance standards
• Navigate advanced computer systems to support the lending process
• Provide helpful, empathetic, positive customer interactions.

 

Required Qualifications, Capabilities, and Skills

• Minimum of 3 years of voice customer service experience in a call center environment
• Excellent written, verbal communication skills and demonstrates helpfulness, empathy and a positive attitude
• Proficient in Microsoft Office (Outlook, Excel, Word) and able to work with multiple applications
• Strong problem-solving, listening, and attention to detail
• Ability to work effectively in a team environment
• Willingness to take on new tasks as business needs change
• Ability to work in a fast-paced, adaptable environment
• High school diploma or equivalent
• Strong adherence to compliance regulations
• Extremely detail-oriented and highly organized
• Experience utilizing priority reports, call reviews, or loan origination systems

 

Preferred Qualifications, Capabilities, and Skills

• Bachelor’s degree
• Experience with high-touch clients
• Exposure to home lending or financial services
• Familiarity with automated lending programs and software
• Proven ability to meet deadlines in a dynamic environment
• Experience supporting a winning team culture
• Demonstrated ability to manage multiple tasks and competing priorities

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. 

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. 

You are required to undergo a screening process and fingerprinting. A valid Driver’s License or Passport will be required, together with an NBI clearance (validity should cover at least 6 months from initial interview date).

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: 

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the  Applying for Internal Positions Firmwide Standard . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s Human Resource Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new View email address on jpmc.fa.oraclecloud.com > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.