Therapeutic Coordinator (Australian Client/Day Shift)

About Brainbox

Brainbox is a unique BPO that focuses not only on delivering excellent service but also on fostering an amazing culture. Rooted in our core value of ‘Always Be Kind’, we prioritise kindness in every policy, decision and action. Our Philippines management team is composed entirely of Filipinos, and we provide unlimited training and HMO benefits from day one to help our people grow and become their best selves.

The Role

We are looking for a Therapeutic Coordinator who will run the monthly supervision, audit and wellbeing cycle for a team of therapeutic care workers. You will lead reflective supervision sessions, audit practice against set standards, review incidents for learning, and support staff wellbeing and development. You will work closely with the client’s Practice Lead, who reviews your output.

Our client is a New South Wales provider of therapeutic out of home care for young people. This is a supervision and quality practice role, not a casework role. It suits someone who wants to build a career in supervision rather than carry a caseload.

Key Duties

Supervision and Reflective Practice

• Schedule and run regular one to one supervision and reflective practice sessions with therapeutic care workers.
• Keep a written record of each session and track agreed actions through to closure.
• Follow up overdue sessions without being prompted.

Audit and Compliance

• Audit records and practice against the client’s templates and standards.
• Write clear findings that separate what happened from what needs to change.
• Maintain the audit tracker and report results to the Practice Lead.

Incident Review and Practice Learning

• Review incidents and identify practice learning for the team.
• Prepare learning summaries and share them with workers and the Practice Lead.
• Escalate concerns early and in writing through the client’s set escalation points.

Wellbeing, Resilience and Development

• Monitor worker wellbeing and resilience, and raise concerns promptly.
• Identify development needs and support workers’ ongoing learning.

Requirements

Requirements

• Completed degree in Social Work, Psychology, Counselling, Community Services, Youth Work or a related discipline.
• Proven experience supervising, coaching or mentoring frontline staff, preferably in the healthcare setting
• Excellent written and verbal English, with the ability to produce high quality documentation such as case notes, reports and learning summaries.
• Strong organisational skills, with experience managing your own schedule, tracker or audit cycle.
• Keen attention to detail.
• Confident raising concerns early and in writing.
• Experience in NGO, LGU, allied health or school based supervision is welcome.

Benefits

• Attractive and competitive salary
• Tenure-based and performance-based incentives
• Paid time off
• 37.5h week and free weekends
• Unlimited cash incentives for hired referrals
• Engagement and recognition programs
• HMO on day 1
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices along MacArthur Highway (easy public transport access), near residences, malls and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.