Workforce Services Sr Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Sr Analyst WORK SETUP: Return to Office OVERALL PURPOSE: Acts as a liaison between all WFM towers and stakeholders (Operations and clients). RESPONSIBILITIES: • Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). • Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled. • Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals. • Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality. • Manage internal and external audit with processes and controls in place. • Conduct monthly coaching and performance feedback to their direct reports OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Client Site - Non-Accenture Facility

SKILL AND QUALIFICATIONS: • At least 3 years relevant work experience; 1 year supervisory • Consider RTA + any of the three other WFM functions (Scheduling, Forecasting, or Capacity Planning)

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