Customer Service & Logistics Coordinator
Full-time
eFlexervices
Who we are:
Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.
What we are looking for:
Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring a Customer Service & Logistics Coordinator – we're empowering your talent to deliver quality and performance. Join us in shaping success and making an impact that truly matters.
This role focuses heavily on tracking ocean containers, managing port and rail ramps, coordinating drayage dispatches, and communicating timely status updates to clients and trucking teams. You will navigate terminal availability, per diem/demurrage tracking, and appointment setups while working overnight shifts matching US Pacific business hours.
What you’ll be doing:
- Container Tracking: Monitor ocean container movements, steamship line (SSL) websites, and port terminal statuses (pierpass, last free day, and availability).
- Drayage Coordination: Coordinate empty returns, chassis usage, and delivery appointments between dispatchers, drivers, and consignees.
- Client Updates: Proactively notify clients regarding container status, customs holds, exam notifications, or terminal congestion delays.
- Dispute & Exception Handling: Troubleshoot gate issues, driver wait times, or billing/per diem questions with internal California staff.
- Documentation Support: Process interchange receipts (IRs), bill of lading (BOL) details, and delivery orders accurately in the system.
Qualifications & Requirements:
- Experience: 2+ years of customer service or logistics experience with a strong preference for US container drayage, import/export operations, or port trucking environments.
- Communication: Professional, polished English written and verbal communication skills to interact confidently with US-based clients and truckers.
- Schedule Alignment: Fully committed to working standard PST business hours on a graveyard/night shift schedule in Philippine Standard Time.
- Technical Setup: High-speed, stable fiber internet, backup power/internet configuration, and a professional distraction-free workspace.
- Tech Skills: Quick learner with transportation management systems (TMS), port portals (e.g., PierPass, eModal concepts), and spreadsheets.
Vacancy posted 22 hours ago
Similar jobs that could be interesting for youBased on the Customer Service & Logistics Coordinator in Baguio vacancy
- ...eFlexervices, we're not just hiring Logistics Coordinator – we're empowering your talent to deliver... ...the team in learning and following customs and import regulations. Assisting with... ...calls and communicate with clients or service providers as needed. Exposure to or...
- ...our global network. The Development Coordinator provides day-to-day administrative and... ...routine data entry and upkeep in NEX’s Customer Relationship Management (CRM) system; follow... ...sent through Mailchimp. Assist with logistics for donor meetings, virtual funder...
- ...supervision. Proven ability to handle confidential information with discretion. Preferred Skills Customer-focused mindset with a dedication to service excellence. Curious and resourceful in problem-solving and research . Acts with integrity, honesty...
- ...We are looking for a motivated and customer-friendly individual to join us as a Call Center Agent. You will be the first person customers... ...Assist customers with inquiries, product information, and service concerns Provide accurate and timely solutions to customer issues...
- ...Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences...
- ...applicants with career opportunities from various partner companies nationwide. Available Opportunities May Include: Voice / Customer Support Non-Voice / Chat Support Work-From-Home (selected roles) Back Office / Administrative Roles Key...
- ...Description Provide excellent customer service by addressing inquiries and resolving concerns promptly. Assist customers via phone, email, or chat, ensuring their satisfaction. Maintain detailed records of customer interactions and transactions. Requirements...
- ...individuals to join our international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide exceptional service in English. Responsibilities: Handle customer calls via phone, email, or chat...
- ...As a Customer Service Representative, you will assist customers with inquiries, returns, upgrades, and technical support, ensuring a smooth and positive experience with our products and services. The role may be onsite or remote, depending on the assigned account....
- ...Handle inbound and/or outbound calls in a professional and courteous manner Address customer inquiries, concerns, and service issues accurately Provide product or service information and resolve customer complaints Document call details and maintain accurate customer...
- ...Description Provide exemplary customer service through various communication channels including phone, email, and chat. Assist customers in resolving inquiries and issues related to products and services. Document customer interactions accurately in the system...
- ...A Customer Service Representative (CSR) acts as the primary link between a business and its customers. They handle inquiries, process orders, resolve complaints, and ensure customer satisfaction. They work across multiple communication channels, including phone, email...
- ...Customer Service Representative Job Summary We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, and providing exceptional...
- ...As a Call Center Agent, your role involves supporting customers through phone calls. You will be responsible for resolving inquiries, troubleshooting problems, and providing exceptional service with a courteous and professional demeanor. Key Responsibilities: Manage...
- ...We’re Hiring: On-site Customer Service Representative (with Bookkeeping & VA Background) Location: Baguio City | Full-time | On-site Only We’re on the lookout for a Customer Service Representative who’s not only great with people, but also brings experience in bookkeeping...
350 $
...Leader in STEAM Education! Location: Baguio City Work Schedule: Five days a week | Night Shift Openings: 20 Customer Support Specialists + 1 Customer Service Supervisor Employer: our client is a world-renowned STEAM education provider committed to empowering...600 - 800 $
...Work Schedule: Five days a week | Night Shift Openings: 20 Customer Support Specialists + 1 Employer: our client is a world... ...user base, the company is now establishing a Global Customer Service Center in Baguio City . Salary: USD 600–800/month (based on...- ...Job Summary We are seeking a customer-focused and professional Call Center Agent to join our team. The successful candidate will handle inbound and outbound calls, provide excellent customer service, resolve customer concerns, and ensure a positive customer experience...
- We are looking for motivated and customer-focused individuals to join our team as Call Center Agents / Customer Service Representatives. The role involves assisting customers by answering inquiries, resolving concerns, and providing excellent customer service through phone...
- ...Description Provide exceptional customer service and support to clients via phone, email, or chat. Resolve customer inquiries and issues efficiently and effectively. Maintain a positive and professional demeanor while interacting with customers. Document customer...
- ...A Customer Service Associate is the store’s front-liner who is responsible for providing excellent and personalized customer service through compliance of company-set performance standards and the achievement of the store’s sales target. The Customer Service Associate...
- ...support focusing on xTool’s laser cutting and engraving products to customers from the US and Europe. - Answer customer inquiries, log issues... ...computing, IT support, or related fields). - Strong customer service orientation and problem-solving skills. - Willingness to work...
- ...? Looking for your first job? No experience? No problem! We are looking for enthusiastic and customer-oriented individuals to join our growing team as Customer Service Representatives (CSR) . We provide comprehensive paid training to help you succeed, making this a...
- ...About the Role We are seeking motivated and customer-focused Call Center Agents to join our growing team. The ideal candidate will handle... ...inquiries, resolve concerns, and provide excellent customer service while maintaining professionalism and efficiency. Key Responsibilities...
- ...Description Provide exceptional customer service support to clients through various communication channels. Efficiently handle customer inquiries, complaints, and feedback to ensure satisfaction. Maintain a thorough understanding of company products and services...
- ...Customer Service Representatives assist customers with inquiries, returns, upgrades, and technical support, ensuring a smooth experience with products and services. They work in call centers, offices, or remotely. Qualifications: At least HS (old curriculum)...
- ...Provide excellent customer service via phone. Resolve customer inquiries and issues promptly and effectively. Maintain accurate records of interactions in the system. Collaborate with team members to improve overall service quality. Stay updated on product...
- ...We're Hiring: Customer Service Representative Are you passionate about helping people and providing excellent customer service? Join our growing team as a Customer Service Representative ! Job Responsibilities: Handle customer inquiries via phone, email, or chat...
- ...This role is ideal for candidates who are customer-focused, patient, and comfortable assisting customers with retail-related inquiries... ..., returns, refunds, and general account concerns. The Customer Service Representative will provide professional and timely support while...
15000 - 20000 Php
...Customer Service Representative – BFSI / Banking | Baguio | Earn up to ₱20K! Location: LG/F SM Fiesta Strip, Harrison Road, Baguio City, Benguet Work Setup: Onsite Salary: ₱15,000 – ₱20,000 per month Kickstart Your Career in Banking & Financial Services!...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service & Logistics Coordinator. Be the first to apply!
