Telemarketer

The Telemarketer is responsible for handling inbound inquiries and generating outbound leads across multiple brands. This role serves as a frontliner for customer communication via social media, website, e-commerce platforms, and phone calls. The Telemarketer ensures timely, accurate, and professional responses while supporting sales growth through lead generation and qualification. Key Responsibilities Inbound Customer Support & Inquiry Handling • Respond promptly and professionally to customer inquiries from: o Facebook Pages and other social media platforms (comments and direct messages) o Company websites o E-commerce platforms

• Provide accurate product information, pricing, availability, promotions, and basic after-sales support.
• Route complex concerns or escalations to the appropriate internal teams (Sales, Operations, Logistics, or Management).
• Maintain consistent brand tone and messaging aligned with company guidelines across all platforms.

Lead Generation & Outbound Sales Calls

• Conduct outbound calls and cold-calling to potential clients for API, Eminence, Questra Quris, and EMGI.
• Introduce company products/services and identify customer needs
• Qualify leads based on defined criteria and endorse potential clients to the Sales Team.
• Follow up on warm leads, previous inquiries, and inactive prospects.
• Maintain a positive, persuasive, and professional phone presence at all times.

Sales Support & Coordination

• Coordinate closely with the Sales Team to ensure smooth handoff of qualified leads.
• Update lead status, call outcomes, and customer notes in the designated tracking file or CRM.
• Support ongoing campaigns, promotions, and product launches by proactively reaching out to target customers.

Documentation & Reporting • Accurately log all inquiries, calls, and interactions in the approved tracking system. • Prepare daily or weekly reports on: o Number of inquiries handled o Outbound calls made o Leads generated and endorsed o Common customer questions or concerns • Help identify trends, frequently asked questions, and potential process improvements. Process Compliance & Continuous Improvement

• Follow company-standard processes, scripts, and communication guidelines.
• Ensure data privacy, confidentiality, and proper handling of customer information.
• Participate in product training, sales training, and system updates.
• Suggest improvements to scripts, workflows, and customer engagement strategies based on actual interactions.

Qualifications & Requirements Education

• College graduate
• Background in Life Sciences, Business, Marketing, or related fields is an advantage

Experience

• At least 1 year of experience in telemarketing, sales support, or customer service
• Experience in pharmaceutical, healthcare, or medical-related accounts is an advantage

Skills & Competencies

• Excellent verbal communication and active listening skills
• Professional phone etiquette
• Basic computer skills (MS Office, CRM tools)
• Persuasion and customer engagement skills
• Time management and ability to meet call targets
• High level of integrity and confidentiality