Associate Professional, Sales Support (Product & Order Management)

Description

Be part of a global IT leader powering the world’s technology ecosystem

It’s fun to work in a company where people truly BELIEVE in what they’re doing.

Ingram Micro is a global leader in the technology industry, connecting leading technology manufacturers and cloud providers with B2B technology experts worldwide. Reaching nearly 90% of the global population , we play a critical role in the IT sales channel—supported by our diverse solutions portfolio and digital platform, Ingram Micro Xvantage™ .

The Associate Professional, Sales Support plays a critical role in enabling sales success by supporting reseller partners, managing opportunity requests, coordinating with vendors, and driving efficient order processing. This role is responsible for quoting, tracking opportunities, managing pipelines, and ensuring timely execution of sales operations activities within the Zebra product portfolio (e.g., barcode scanners, receipt printers, RFID solutions).

Job Responsibilities:

• Act as Product Support Owner for Zebra solutions, developing familiarity with product offerings and vendor processes
• Respond promptly to reseller opportunity requests, ensuring accurate and timely handling
• Prepare and manage quotations, pricing, and deal configurations
• Perform partner-facing operational tasks, ensuring seamless coordination
• Coordinate with vendors to monitor and validate inventory availability
• Conduct proactive follow-ups on sales opportunities to drive deal closure
• Manage and submit special bids and discount requests with vendors
• Track and update opportunity progression in CRM systems
• Expedite orders and resolve fulfillment-related issues
• Maintain and manage sales pipeline, including reporting and insights
• Provide visibility into deal status, risks, and opportunities
• Build working knowledge of the vendor ecosystem and partner landscape

Qualifications:

• Bachelor’s degree required, OR High School graduate with at least 5 years of relevant experience
• Minimum of 4 years of functional experience in Sales Support / Sales Operations
• Strong background in Sales Operations, quoting, and pricing processes in an IT/Tech distribution industry, preferred
• Proficient in ERP such as SAP or CRM, and MS Office
• Experience supporting reseller or partner-facing roles, comfortable handling inbound and outbound calls
• Good English communication skills
• Willing to work on dayshift (SG timezone) and 10 days monthly RTO schedule (2 consecutive weeks)
• Strong attention to detail, tracking, and follow-through
• Sales background is an advantage
• Demonstrated judgment and decision-making skills
• Effective stakeholder management across vendors, partners, and internal teams

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