ServiceNow Developer
Temporary
Confidential Careers
ServiceNow Developer
Project-based for 3 months but with competitive benefits
Core Responsibilities
· ServiceNow Development: Design, implement, and customize ServiceNow modules including ITSM, CSM, and integrations with third-party tools using REST APIs.
· Process Optimization: Streamline IT service management workflows and enhance operational efficiency through tailored ServiceNow solutions.
· Knowledge Management: Build and maintain knowledge bases aligned with ITIL best practices. Collaborate with SMEs to curate content that reduces ticket volume and boosts self-service adoption.
· Technical Documentation: Prepare design-level, program-level, and user-level documentation to support development and deployment.
· Customization & Configuration: Utilize scripting (UI Policy, Client Script, UI Actions, Business Rules, Scheduled Jobs) and workflow tools to implement and maintain ServiceNow functionalities
Skills & Expertise
· Experience: 6 – 8 years of experience
· ITSM & CSM Modules: Deep understanding of IT Service Management and Customer Service Management within ServiceNow.
· Integration Experience: Proven ability to integrate ServiceNow with external systems using APIs.
· AI Use Cases: Exposure to AI-driven enhancements like Now Assist.
· Change & Incident Management: End-to-end handling of change requests, incident resolution, and knowledge management.
· Training & UAT: Conduct user training and participate in User Acceptance Testing and deployment cycles.
Vacancy posted 19 hours ago
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