Rep II, Customer Serv Ops

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations – Document Processor/Intake Team is responsible for providing services to customers relating to document and order processing; delivery; feedback and complaint; general and product inquiry; order discrepancy; and potential product returns. Overall, acts as a liaison in problem-solving, research and problem/dispute resolution.

Job Summary
The Document Processor manages documents received. Assists with document reporting to ensure all documents are processed appropriately. Manages faxes in sorting capacities. Ability to identify, document and create Adverse Event reports resulting from receipt of documentation. Demonstrates flexibility in satisfying patient needs in a high-volume productive environment to meet the Programs Service Level requirements. Consistently adheres to all business and safety procedures and guidelines.

Responsibilities

• Review documents through inbound faxes received and be able to identify reportable events
• Searches a detailed activity report of Pharmacy orders and navigate through assigned cases
• Data Entry
• AE Report Creation

Qualifications

• 1 or more years of experience in working in a customer service oriented and fast-paced environment
• Has intermediate knowledge/utilization of MS office applications and productivity tools
• Can easily navigate and toggle between screens and systems to complete tasks
• Has intermediate communication skills, both verbal and written
• Has good interpersonal and critical thinking skills
• Is keen to details, has organization skills and sense of urgency

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.