Senior Systems Engineer

This is a remote position.

SUMMARY

The   Senior Systems Engineer (SNOW)  is a multidisciplinary role that develops, implements, and supports multi-platform integration solutions in support of the organization’s Business Systems and Enterprise strategic initiatives. The Senior Systems Engineer (SNOW) is an adept and creative technologist who will establish and support integration pipelines within the organization’s Business Systems ecosystem while being responsible for fully utilizing these integrations to improve platforms beyond standard functionality.

This role will function primarily within the ServiceNow platform and utilize heavy JavaScript. This is in addition to working on additional connected client platforms and internally integrated software.

JOB RESPONSIBILITIES

• Perform other duties as assigned related to integration technologies used within the organization.
  

• Design, develop, and maintain integration flows using an array of different platforms, APIs, databases, protocols, and data formats.
  

• Develop integrations that are designed and implemented as reusable building blocks.
  

• Build scalable solutions to solve current and future integration challenges.
  

• Collaborate with other engineers to review code and build integrations that maintain a consistent level of technical standards as set by the team.
  

• Create and maintain technical designs, sequence diagrams, and other systems integration and operations-related documents.
  

• Document technical details clearly for various stakeholders with different technical backgrounds.
  

• Support the daily stability of the company’s integration ecosystem.
  

• Maintain a 50/50 split between General Integration Development and ServiceNow Backend Development.
  

• Collaborate heavily with team members during Eastern US business hours.
  

• Be available for occasional extended hours when tight deadlines need to be met.
  

• Complete other duties as assigned.
  

QUALIFICATIONS

• ServiceNow Development/Administration (ITSM) experience.
  

• Experience with ServiceNow’s ITBM platform.
  

• Expertise in JavaScript (ES5).
  

• 7+ years of software engineering experience.
  

• Understanding of distributed systems, asynchronicity, and message-based architecture.
  

• Expertise with data stores such as PostgreSQL, Redis, Cassandra, and HBase, and data warehouses such as Redshift, BigQuery, and Snowflake.
  

• Experience with Business Data Analytics and Visualization platforms.
  

• Experience with Customer Success applications.
  

Either:

• Within the last year:
  

• At least 1,000 hours of hands-on development experience with integration technologies and building integrations across various platforms.
  

• Programming:
  

• At least 500 hours dedicated to ServiceNow (Glide-related) scripting.
  

• OR at least 1,000 hours dedicated to JavaScript programming.
  

• OR at least 1,500 hours dedicated to any other object-oriented language.
  

• OR a combination of the above three competencies.
  

• At least 500 hours dedicated to ETL Engineering/Development.
  

• At least 300 hours of ITSM/Ticketing-System Integration/Development/Administration.
  

• At least 100 hours of writing automation scripts (PowerShell, Groovy, Bash, Python, or PHP).
  

• Within the last 5 years:
  

• At least 3,000 hours of hands-on development experience with integration technologies and building integrations across various platforms.
  

• Programming:
  

• At least 1,500 hours dedicated to ServiceNow (Glide-related) scripting.
  

• OR at least 3,000 hours dedicated to JavaScript programming.
  

• OR at least 5,000 hours dedicated to any other object-oriented language.
  

• OR a combination of the above three competencies.
  

• At least 1,500 hours dedicated to ETL Engineering/Development.
  

• At least 1,000 hours of ITSM/Ticketing-System Integration/Development/Administration.
  

• At least 250 hours of writing automation scripts (PowerShell, Groovy, Bash, Python, or PHP).
  

• Expert understanding of integration technologies such as REST, SOAP, ETL, XML, and JSON.
  

• Expert understanding of data manipulation and distribution.
  

• Strong understanding of RDBMS database architecture and performance, specifically MySQL.
  

• Strong understanding of NoSQL database architecture and performance, specifically MongoDB.
  

• Experience resolving performance issues, including database bottlenecks and concurrency.
  

• Expert-level understanding of architectural design, API definition, JVM stack and memory management, caching, threading, and related concepts.
  

• Experience troubleshooting difficult production issues such as memory leaks, network problems, and intermittent failures across the stack.
  

• Excellent, clear, and fluent English verbal communication skills for deep and engaged technical discussions.
  

• Excellent, clear, and fluent English written communication skills for comprehensive written communication with other engineers.
  

• Excellent, clear, and fluent English verbal and written communication skills for interfacing with clients.
  

• Ability to interact with all levels of internal and external business partners.
  

• Excellent version control, QA skills, and attention to detail.
  

• Availability for 8+ hours between 8:00 AM and 7:00 PM Eastern US Time.
  

• Availability to work occasional extended hours throughout the week.
  

• Availability for seasonal “Developer Crunch” work hours.
  

• Availability for ad hoc multi-hour technical sessions that require screen sharing and engaged discussions.
  

• Adaptable to change and able to work independently and as part of a team.
  

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.
  

• Should be amenable to a permanent night shift schedule.