Telecom Order Management Specialist

HUSTLE IN ALABANG, LUNCH IS ON US!

Free lunch every day, plus extra treats to help you grow, earn, and save more! 

Awesome perks await in #WeAreTGT: ALABANG!

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks:  Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture 

• Vibrant City Location:  Work in Alabang (Night Shift!)

Ideal Candidate Profile

What You'll Bring (Experience)

• 2 or more years of experience in Telecommunication environment

• 2-5 years' experience supporting order queues for timely action and response

• 0-2 years' experience with Salesforce, Excel and PowerPoint

• Clear writing and communication skills

• Willing to work fully onsite in Alabang (US-based client/partner)

About You (Soft Skills)

• Ability to operate as a member of a strong team, as well as work independently to complete daily tasks and report status as required

• Ability to understand, update and create reports

• Capacity to work on multiple tasks/projects and meet various deadlines

• Aptitude for learning new/different processes within the company to better understand other data architectures and workflows.

• Highly detail-oriented with strong accuracy in all tasks

• Excellent time management; proficient in Word and Excel

• Able to thrive under pressure and meet deadlines in a fast-paced setting

• Strong communication skills — fluent in written and spoken English

• Great at problem-solving, analysis, and research

Your Impact Starts Here

• Review customer order design requirements for processing before and after customer sales.

• Manage multiple queues and cases while maintaining a 2-day SLA at each stage on accurate response and completion.

• Submit costing request from the client's engineering team, to support necessary requirements for the customer service design

• Gather intercompany costing and summarize for Solutions Engineer & Deal Management teams to process

• For post-sales work, create systems entries in preparation for intercompany ordering and expense tracking

• Submit and support intercompany customer orders and project manage status for completion of work

• Maintain detailed records of orders on intercompany interactions

• Provide reports to management summarizing completed projects and any process improvement ideas

ABOUT US @ TGT GLOBAL

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