Credit Support Manager II (AVP)

Job Description

Do work that protects clients and the firm through strong controls and disciplined execution. Join a team that values accuracy, clear communication, and continuous improvement. You will lead people, manage operational performance, and help strengthen how risk is identified and escalated. If you enjoy coaching others and delivering results in a high-stakes environment, this role offers a meaningful opportunity to grow your leadership impact.

As a Credit Support Manager II within the Credit Support team,  you lead a team responsible for regulatory due diligence and document interpretation supporting underwriting-related activities. You manage day-to-day performance, ensure adherence to procedures and contractual obligations, and drive timely escalation of emerging risks. You also establish strong stakeholder partnerships and provide clear, data-driven reporting to senior stakeholders.

Job responsibilities

• Interpret legal and operational documents related to underwriting and perform regulatory due diligence to support compliance with applicable requirements
• Deliver agreed turnaround time and accuracy targets through daily execution management and quality checks
• Monitor and manage team performance against defined service standards, identifying actions to improve outcomes
• Lead and coach team members through regular feedback, development planning, and performance support
• Plan capacity and allocate resources across multiple concurrent initiatives to maintain service continuity
• Ensure adherence to documented procedures, policies, and contractual obligations relevant to the process
• Partner with stakeholders to clarify requirements, resolve issues, and maintain effective working relationships
• Identify situations requiring escalation and take timely action in a high-risk, complex environment
• Produce and present periodic performance and risk reporting, including Key Performance Indicators and Key Risk Indicators, to senior stakeholders
• Own quality control for the process by analyzing issues, identifying root causes, and driving corrective and preventive actions

Required qualifications, capabilities and skills

• Bachelor’s or master’s degree with 9 years of post-qualification experience, or a graduate degree with 12 years of relevant experience in a financial institution
• 9 years of experience in one or more of the following areas: client onboarding, Know Your Customer (KYC), credit, loan operations, or underwriting support
• 3 years of people management experience, including leading a team of 10 or more team members
• Experience providing regular coaching, feedback, and career development support to team members
• Experience partnering with risk, audit, and compliance stakeholders to support control and governance objectives
• Demonstrated ability to manage deadlines and priorities across multiple workstreams in a deadline-driven environment
• Experience delivering process performance reporting and presenting key metrics to senior stakeholders
• Strong written and verbal communication skills, including the ability to communicate clearly and concisely
• Experience identifying control gaps, assessing operational risk, and escalating issues when warranted
• Demonstrated problem-solving skills, including identifying root causes and driving process improvements
• Project management experience, including defining work steps, executing milestones, summarizing results, and presenting outcomes to senior stakeholders

Preferred qualifications, capabilities and skills

• Experience supporting underwriting due diligence activities involving legal or regulatory document interpretation
• Experience supporting investment banking operations or related transaction support activities
• Experience managing capacity across multiple projects or operational initiatives simultaneously
• Experience building, tracking, or enhancing performance and risk dashboards for operational management

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.