Collections Officer
bank of the philippine islands (bpi)
This position requires local presence. Please view similar jobs below.
The Collections Officer manages the collection activities for the outstanding past due retail loan accounts to ensure that the past due loans portfolio and the delinquency rates are at a manageable level.
Responsibilties
- Manages the collection and remedial activities for delinquent Auto, Housing, and Wholesale loan accounts that are in past due status but not under IL (items in litigation)
- Reviews, endorses, or approves proposals for waivers of penalties, repayment plans, endorsement to filing unit, and deferment of legal action based on delegated authority and limit
- Approves monetary transactions such as payment processing, referral of job order to service providers, and debit/credit advice, based on delegated authority and limit
- Authorizes payment processing on accounting tickets, such as payment to 3rd party agencies and service providers.
- Approves non-monetary transactions such as file maintenance requests based on delegated authority and limit to update account records
- Reviews and signs external documents such as final demand letter, certifications, and statements of account
- Prepares, updates, where applicable, spiels used by collection assistants
- Ensures that collectors' productivity is at optimum level through, among others, adequate training, use of prescribed spiels, acquisition of requisite skills, and monitoring that collectors have minimal downtime.
- Leads the negotiation for complex transactions – communicates with clients via communication platforms authorized by the Bank such as e-mail, phone, Webex, or Viber.
- Reviews and endorses restructuring proposals for presentation to the Credit Committee
- Creates documents of approved loan modification requests, such as loan term extensions, and payment arrangement programs via DocuSign.
- Signs loan amendment agreements for restructured accounts based on delegated authority and approval limits
- Endorses and/ or approves the files (pre-due notices, missed due notices) for uploading to the bank's SMS/email platforms for sending of bulk collection notices.
- Ensures that inquiries and other service requests are properly attended to through timely monitoring and review of transactions/ reports
- Creates, reviews and re-assigns cases of service requests.
- Approves the endorsement of account for filing for appropriate legal action. Accesses and prints documents available in the Bank's imaging/document archival system
- Prepares and analyzes reports to provide Senior Management with insights on delinquency trends
- Views loan application records in the loan origination system to support collection activities
- Views customers' loan credit records, other court cases and negative data which will be used in evaluation of loan related requests.
- Views loan booking history and credit facility to support collection activities
- Views customers' bank relationship which includes but not limited to; loan balances, deposit balances, and related products with the bank
- Requests and/or approves debit request in collection system
- Approves HR related concerns of the team (unit level)
- Performs other duties that may be assigned from time to time
Qualifications
- Graduate of any 4 year Bachelor's/College Degree, preferably related to Business, Banking or Finance
- With extensive experience in handling collection-related job and supervising people, service sales, or agency management
- Knowledge in bank products such as loans, insurance, and deposits.
- Strong leadership and people management skills, strategic and analytical skills, numeracy, communication and negotiation skills.
Vacancy posted 1 day ago
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