Outlet Manager

Are you a master of craft Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand's signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Outlet Manager is responsible for the successful preopening preparation, launch, and ongoing operation of the assigned food and beverage outlet. This role ensures exceptional guest experiences, operational excellence, financial performance, and full alignment with Mandarin Oriental's legendary service philosophy. The Outlet Manager leads, trains, and inspires the outlet team while working closely with the Food & Beverage Manager and preopening taskforce to establish standards, systems, and culture from day one.

Key Responsibilities

PreOpening Responsibilities

• Lead all preopening activities for the assigned outlet, including but not limited to:
• Outlet setup, layout validation, and operational readiness
• Development of SOPs, service sequences, and training materials in line with Mandarin Oriental standards
• Recruitment, onboarding, and preopening training of outlet colleagues
• Participate actively in menu engineering, wine and beverage selection, and pricing strategies in collaboration with Culinary, Finance, and the F&B Manager
• Support procurement, inventory setup, and par level definition for all operating supplies and equipment
• Conduct mock services, soft openings, and service rehearsals to ensure flawless opening execution
  

Operations & Guest Experience

• Oversee daily operations of the outlet, ensuring the highest levels of service quality, cleanliness, and presentation at all times
• Personally engage with guests, anticipating needs, resolving concerns swiftly, and creating memorable experiences reflective of the Mandarin Oriental brand
• Ensure consistent adherence to brand standards, service rituals, and Forbes/LQA quality benchmarks
• Maintain strong product knowledge of food, beverages, promotions, and outlet concepts

Leadership & People Management

• Lead by example, fostering a culture of excellence, trust, and genuine care
• Schedule, supervise, coach, and evaluate outlet colleagues to ensure optimal performance and engagement
• Conduct regular training, performance conversations, and talent development discussions
• Promote teamwork, accountability, and compliance with hotel policies and code of conduct

Financial & Administrative Control

• Manage outlet revenue, costs, and profitability in line with departmental budgets and KPIs
• Monitor daily sales, labor costs, and operating expenses; implement corrective actions as needed
• Ensure accurate cash handling, POS usage, inventory control, and stock reconciliation
• Prepare operational reports and forecasts as required by the F&B Manager

Health, Safety & Compliance

• Ensure full compliance with food safety, hygiene, sanitation, and local regulatory requirements
• Implement and monitor health & safety standards during preopening and daily operations
• Conduct regular outlet inspections and risk assessments

Qualifications & Experience

• Bachelor's degree or diploma in Hospitality Management or related field preferred
• Minimum 2-–3 years of experience in food and beverage operations within a luxury or fivestar hotel
• Prior preopening experience is highly desirable
• Proven leadership experience managing diverse service teams
• Strong financial acumen with experience in budgeting, cost control, and inventory management
• Excellent communication skills in English; additional languages are an advantage

Competencies

• Passion for luxury hospitality and service excellence
• Strong organizational and problemsolving skills
• High attention to detail and ability to multitask in a fastpaced environment
• Calm, confident, and professional demeanor
• Ability to build strong working relationships across departments
• Alignment with Mandarin Oriental values: The Exceptional, Growth, Teamwork, Respect, and Responsibility

Why Join Us

Mandarin Oriental offers a worldclass environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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