Assessment Platform Administrator & Enablement Specialist

This is a remote position.

Assessment Platform Administrator & Enablement Specialist (Part-Time)
Remote | Philippines | Part-Time (20–30 hrs/wk), negotiable
11:00 PM – 8:00 AM PHT (Overlap with US Pacific Time)
Long-Term Remote Role

If you're a high-performing systems or product professional who thrives on end-to-end platform ownership, AI-enhanced workflows, and working with an established US-based organization that values strategic discipline over simple ticket management — keep reading.

This isn't a role for a "ticket dispatcher" waiting for assigned tasks.

This is a focused, outcome-driven position where you'll act as the single accountable product owner, lead internal enablement, and use AI tools to improve how the organization runs its assessment platform.

Why This Is a Great Opportunity

You'll be working directly with Verdoni, an organization that:

• Champions Innovation: Is actively tracking new AI functionality within its platform and wants someone who identifies opportunities to use it.
  

• Sets You Up to Succeed: Has already invested in the supporting infrastructure — a formal user guide and SOPs, required employee training, an automated ticketing and triage system, workflow automations, a platform academy, and direct access to Brilliant Assessments' own customer support and training. You're inheriting an established operating model, not building the function from scratch.
  

• Respects Your Expertise: Focuses on consolidated platform ownership and strategic clarity rather than micromanaged task lists — the role is intended to run with increasing autonomy after onboarding.
  

• Builds Stability: Is a long-term remote role, with the possibility of expanding into ownership of an additional internal tool if the role is successful and workload allows.
  

You'll get high-level visibility and the freedom to lead platform strategy — without being stuck in a generic "IT helpdesk" rut.

What You'll Be Owning

This is a core product ownership and project management role covering platform governance, stakeholder enablement, and workflow optimization. You aren't just administering configurations; you're consolidating system ownership — mastering platform logic, survey/cohort/assessment setup, and permissions to power the organization's assessment operations.

You'll take the lead on:

• Strategic Platform Ownership: Serving as the dedicated product owner for Brilliant Assessments, replacing fragmented shared ownership (currently split across roughly six people) with single-point accountability.
  

• Ticket Triage & Support Operations: Managing the existing ticketing and triage workflow — prioritization, assignment, response times, deadlines, and resolution quality — within agreed SLAs.
  

• Dynamic Internal Support: Supporting internal client-facing teams so they can deliver work to their external clients, and translating complex technical concepts into simple, reassuring guidance for non-technical stakeholders.
  

• Platform Governance: Governing platform usage, user permissions, processes, and operational standards.
  

• Knowledge & Enablement: Maintaining and improving the existing user guide, SOPs, SLAs, training materials, and knowledge-management resources to drive adoption and change management.
  

• AI & Process Improvement: Tracking new AI functionality within the platform, evaluating how it can improve processes, adoption, or reporting, and proactively recommending workflow and platform improvements rather than just executing incoming requests.
  

• Stakeholder Satisfaction: Monitoring stakeholder feedback, supporting quarterly satisfaction reviews, and using that input to improve support and communication.
  

A Note on Scope

This is primarily an internal-facing role. Your direct "customers" are Verdoni employees, particularly client-facing teams — you're not expected to regularly interact with Verdoni's external clients yourself. You enable internal teams to meet their own client commitments.

Requirements

This Role Is a Great Fit If You:

• Have Owned a Platform Before: You've worked as a product owner, application owner, platform owner, or systems owner for a business-critical software platform, from an operational and user-support perspective.
  

• Know Survey/Assessment Tools: You have experience with survey, assessment, feedback, or form-based platforms — e.g., Qualtrics, SurveyMonkey, Microsoft Forms, or similar — and can understand complex configuration and permissions logic.
  

• Have Run Ticketing & SLAs: You have hands-on experience with ticketing systems, request intake, triage, SLAs, and workflow automation.
  

• Are a Product & Systems Hybrid: You're equally comfortable managing competing requests, timelines, and stakeholders as you are executing hands-on platform triage and configuration.
  

• Are an AI-Adaptive Operator: You're comfortable evaluating and adopting new AI-enabled platform features to improve documentation, support workflows, and turnaround times.
  

• Have Relevant Experience: A background in product ownership, application/platform administration, business systems analysis, or a similar support/operations role — direct Brilliant Assessments experience isn't required.
  

• Are High-Accountability: You don't need to be chased for updates. You're reliable, meet deadlines, and are comfortable taking full ownership of a platform, operating autonomously after onboarding.
  

• Communicate with Fluency and Confidence: You can translate technical issues into clear, reassuring language for stakeholders with varying levels of technical knowledge.
  

Hours & Reporting

The role begins part-time, at approximately 6 hours per day (~30 hrs/week), with availability needed during Verdoni/Pacific Time business hours; the exact shift window, and any move to full-time, will be confirmed during recruitment. You'll work closely with the hiring manager during onboarding and knowledge transfer, transitioning to a largely standalone, autonomous role once ramped up.

What Success Looks Like

After 60–90 Days:

• The Platform is Stable: You've completed structured knowledge transfer, taken ownership of ticketing and governance, and are operating within agreed SLAs.
  

• Enablement is Seamless: You're balancing daily support requests with internal training, documentation, and knowledge-base maintenance.
  

• Impact is Visible: Your enablement work and process improvements show a measurable lift in resolution speed, adoption, and stakeholder satisfaction.
  

• Trust is Earned: The team relies on your accountability and self-sufficiency to drive the platform forward with minimal supervision.
  

Final Word

If you've ever thought, "I'm a platform specialist who can do it all — ownership, documentation, and enablement — I just want a client who is organized and values my technical depth," this is that role.

Let's build long-term success — together.