Customer Escalations Support Analyst
Monee
This position requires local presence. Please view similar jobs below.
Monee is a part of Sea Group, a leading global consumer internet company. Monee’s mission is to better the lives of individuals and businesses in our region with financial services through technology. Monee’s offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.
Job Description:
- Address and resolve escalated customer complaints, issues, and disputes effectively and efficiently
- Investigate complaints and collaborate with different teams to facilitate their resolution
- Handle special tasks to resolve customer queries promptly and effectively
- Summarize and report reasons for escalations to the operations team, analyze root causes, and recommend actions to prevent similar issues in the future
- Contribute to the team's efforts by accomplishing related tasks and providing support when needed
Requirements:
- At least 1-2 years experience in customer service and complaint management experience, preferably experience in financial services
- Must have good time management skills to handle assigned cases
- Excellent communication (verbal and written) and interpersonal skills
- Problem-solving and decision-making skills
- Willing to work in Mandaluyong City, Ortigas, and available for weekend shifts
Vacancy posted 19 hours ago
Similar jobs that could be interesting for youBased on the Customer Escalations Support Analyst in Mandaluyong vacancy
- ...driven innovative thinking and bold transformations, molding us into the company we are today By joining us as a Specialist I, Customer Support Administration, you will act as an intermediary between the company and the customer to meet their need for information,...
775000 $ per day
...DESCRIPTION CSR is primarily responsible for providing customer service support according to the scope of work and service level... ...fashion. Position Title: Customer Service Associate and Analyst Roles Customer Service Associate At least 6 months...- Customer Service Representative Metro Manila | Onsite Job Description We are looking... ...interactions and updates in the system • Escalate issues to supervisors when necessary •... ...opportunities • Collaborative, supportive, and dynamic team environment Apply Now...
Sapient Global Services
Mandaluyong7 days ago - Job Description We are looking for Customer Service Representatives for a Retail Account to assist customers with product inquiries, orders... ...all customer interactions and transactions in the system • Escalate complex issues to supervisors when necessary • Meet quality,...
Bellsoft Global San Juan
Mandaluyonga month ago 775000 $ per day
...RESPONSIBILITIES: Process customer account creation and amendment Process A/R billings, customer invoicing and adjustments... ...their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide...- ...Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY! Responsibilities: • Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution. • Update and maintain accurate records of customer...
BPO Sapient Solutions
Mandaluyonga month ago 25000 Php
"Customer Service Representative - Healthcare Metro Manila | Onsite Bellsoft Global... .... Provide customer service, back-office support, and IT-enabled solutions to clients worldwide... ...interactions and updates in the system Escalate complex issues to supervisors when...One Bellsoft
Mandaluyongmore than 2 months ago- Customer Service Representative - Retail Metro Manila | Onsite Caldwell Communication... ...Day 1, career growth opportunities, and a supportive people-first work environment. Our offices... ...accurate records of transactions Escalate complex issues to supervisors Meet quality...
Caldwell Communication BPO
Mandaluyong9 days ago 775000 $ per day
...for complex defects, major incidents, and architectural issues requiring deep platform expertise. • Define and maintain support models, escalation paths, operational runbooks, and release/change governance frameworks. • Drive platform optimization, automation, and operational...775000 $ per day
...of critical business systems. Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5) Role Focus:... ...for Genesys Cloud platforms. This role serves as the technical escalation point for complex incidents, drives root cause analysis, and mentors...775000 $ per day
...THIS ROLE--- POSITION TITLE: Contract Sr Analyst WORK SETUP: Return to Office OVERALL... ...and delivery teams. RESPONSIBILITIES: • Support contract management teams across projects... ...geographies • Support the identification, escalation and resolution of commercial and...775000 $ per day
Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile... ...methodologies to deliver high-quality software products that support organizational goals. Roles & Responsibilities: - Expected to...- ...Paid Training and Paid Time Off • Fun Company Events and Team Celebrations What You'll Be Doing: • Provide top-tier support by resolving customer concerns and inquiries via voice and non-voice account • Maintain accurate and updated records in our internal system...
Future Bellsoft
Mandaluyongmore than 2 months ago 775000 $ per day
...reflecting a strong foundation in Workplace Technology Remote Support. Join us in this exciting journey and make a meaningful impact.... ...proficiency in analytical thinking. Intermediate proficiency in customer service. Beginner proficiency in time management....775000 $ per day
A CL 11 German bilingual support contributes to ensuring that services are delivered to meet customer business needs and expectations. He or she is functionally and... ...basic level and assessing the risk of events and escalating appropriately to protect client services...28000 Php
Customer Service Representative - Non-Voice Account Metro Manila | Onsite About the Role... ...training, continuous coaching, and a supportive people-first work environment with long-... ...transactions accurately in the system - Escalate complex issues to supervisors when...Telesys BPO Solutions
Mandaluyonga month ago- If you are a Business Intelligence Analyst professional looking for an opportunity to... ...and influence both internal and external customers . For This Role, You Will... ...inclusive culture ensures you have the support to thrive. Whether through mentorship, training...
- ...-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include: Responding to customers... ...between customers and internal support to drive timely resolutions. Ensuring customer...
- If you are a Technical Support Engineer professional looking for an opportunity to grow your career, this gives you the chance to be... ...Will Be: Handle product and application issue for customer installed-base products through communication channels such call...
- ...media brands understand readers, subscriptions, and digital content performance. As a Data Analyst , you will transform complex datasets into clear insights that support customer segmentation, engagement, retention, and product strategy. You will also contribute to a...
775000 $ per day
...service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems....775000 $ per day
Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile... ...among team members to achieve project goals. - Mentor and support team members to foster professional growth and skill development...- If you are a Senior Analyst, Supply Chain professional looking for an opportunity to grow... ...to deliver supply chain reports and support programs in Inventory Management and Sales... ...as inventory, shipments, open orders, customer orders, production, and PT sales. Prepare...
- If you are an Analyst I, International Trade Compliance professional looking for an opportunity... ...Trade Compliance. You will support business units in managing trade compliance... ...world's most complex problems - for our customers, our communities, and the planet. You'll...
1 $ per year
...--- POSITION TITLE: HR Service Delivery Analyst WORK SETUP: Hybrid RESPONSIBILITIES: • Managing... ...mailbox and service now tickets • Customer service via email and ticket • Will be... ...Accenture, we see well-being holistically, supporting our people’s physical, mental, and...- ...expansion and are looking for highly motivated joiners. WHY ERNI is the best place to call HOME? ~ At ERNI, this is how we can support you; ALL company PERKS AND BENEFITS take effect UPON HIRING! Contract : there is always a project and opportunity for you...
775000 $ per day
...and visualization knowledge helping and supporting operations and clients in understanding... ...required to complete the Microsoft Data Analyst (PowerBI) Online Training and pass the Certification... ...provide information to all organization customers. At least 2 years of related...775000 $ per day
...Mobility Quality, Innovation & Capability Development Senior Analyst role is to support our global Quality, Capability Development & Reinvention... ...respective team members and the leads. Work within Key Customer Group and the appropriate teams to drive the continuous...775000 $ per day
...service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer and Mobius (Enterprise Content Management) Administrator, you will engage in a variety of tasks that involve identifying...775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Sales Operations Analyst WORK SETUP: Hybrid RESPONSIBILITIES: Job Summary: Provide sales process support to client teams, leadership, other internal operations teams and interfacing functional...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Escalations Support Analyst. Be the first to apply!
