Medical Receptionist - Work from Home / Dayshift

The Medical Receptionist is responsible for delivering a high-quality patient experience through efficient, friendly, and professional communication via phone and email. This fully remote position plays a vital role in managing high volumes of inbound calls, coordinating appointments, and responding to first-line inquiries with warmth, clarity, and accuracy. Success in this role depends on the ability to stay organised, communicate with empathy, and work collaboratively within a fast-paced, tight-knit virtual team.

• Answer and manage a high volume of incoming phone calls, ensuring patients are supported with timely and accurate responses.
• Respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups.
• Make, modify, and confirm patient bookings across multiple practitioners and time zones where applicable.
• Monitor inboxes and communication channels to ensure timely responses and prioritisation of urgent queries.
• Confirm patient registration details, ensuring all required fields are complete and accurate.
• Update and maintain patient information in the patient management system.
• Coordinate follow-up appointments, recall systems, and administrative workflows that support clinical staff.
• Ensure documentation and correspondence are accurate and privacy-compliant.
• Liaise with internal teams to flag scheduling issues, patient concerns, or process improvements.
• Contribute to a positive team culture, actively participating in virtual meetings and team check-ins.
• Perform other administrative or support duties relevant to the virtual reception function as required.

Requirements

• Bachelor’s degree in Administration or a health-related field preferred.
• Previous experience in a remote receptionist, administration or customer service role, ideally in a medical or healthcare setting.
• Excellent verbal and written communication skills with a professional and friendly tone.
• Strong time management and multitasking abilities with a calm, solutions-focused approach.
• Proficient in patient management software and Microsoft Office (Outlook, Word, Excel); capable with communication and telephony platforms (e.g., 3CX, VoIP systems).
• Understanding of patient privacy and confidentiality protocols.
• Ability to work both independently and as part of a supportive remote team.
• Familiarity with telephony tools such as 3CX or similar cloud-based call handling platforms.
• Experience with Medi Records patient management system and familiarity with Australian healthcare terminology are highly advantageous

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: 

• Work from home
• Mon - Fri: 7:00 AM – 4:00 PM PHT ( adjustments will be made for daylight saving time )
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. 

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

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