Senior Nutanix Engineer

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. 

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. 

Role Summary:

•    Serve as a senior Level 3 (L3) Nutanix Engineer within Atos’ Global Delivery Center (Philippines), providing expert infrastructure support and technical leadership for a critical enterprise Nutanix environment.
•    Primary focus on AMS/BAU L3 support for a global client (hospitality industry) running Nutanix hyperconverged infrastructure (AHV & Prism). Ensure high availability, stability, and performance of the client’s private cloud and hybrid cloud workloads.
•    Minor involvement in project and transition activities, assisting in smooth onboarding of new systems and continuous improvements, while upholding ITIL-aligned service processes and enterprise security/compliance standards.
Key Responsibilities:
•     Advanced Nutanix Support: Act as the top-tier (L3) support for Nutanix clusters (AHV virtualization platform and Prism management). Resolve complex incidents escalated by L1/L2 teams and ensure minimal downtime for business-critical systems.
•     Incident & Problem Management: Investigate and troubleshoot critical infrastructure issues. Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes to prevent future occurrences.
•  Change & Maintenance Operations: Plan and execute non-standard changes (e.g., major config changes, infrastructure upgrades, cluster expansions) with proper risk assessment and coordination. Develop runbooks and follow change management (CAB approvals) to ensure safe execution of maintenance, patching, and upgrades.
•     Performance & Capacity Optimization: Proactively monitor Nutanix cluster performance and capacity. Conduct tuning and improvement initiatives to ensure optimal resource utilization and rapid response times in a high-scale environment.
•     Documentation & Knowledge Management: Maintain up-to-date technical documentation (configurations, processes, troubleshooting procedures). Create knowledge base articles to empower L1/L2 teams and improve first-touch resolution rates.
•     Cross-Functional Collaboration: Work closely with global and cross-functional teams (network, storage, security, cloud) to resolve complex issues and ensure integrated, secure, and compliant operations across the enterprise infrastructure.
•     Minor Project Support: Contribute expertise to transition and small-scale projects (such as onboarding new Nutanix clusters or migrating workloads) ensuring smooth handover to operations and alignment with enterprise architecture standards.
Required Skills & Qualifications:
•     Nutanix Expertise: Extensive hands-on experience with Nutanix Hyperconverged Infrastructure, particularly Acropolis Hypervisor (AHV) and Nutanix Prism for cluster management, troubleshooting, and capacity planning in large-scale enterprise environments.
•     Virtualization & Cloud: Solid understanding of virtualization technologies (e.g., VMware vSphere, Hyper-V) and familiarity with cloud/hybrid cloud concepts and integration (AWS, Azure, GCP).
•  Systems Administration: Proficient in Windows Server and Linux (e.g., Red Hat) operation and optimization in virtualized data center environments.
•     Infrastructure Operations: Proven experience in L3-level support for mission-critical systems – diagnosing and resolving complex hardware/software issues, performing performance tuning, and executing system maintenance (patching, upgrades, backup/restore).
•     ITSM & Compliance: Strong knowledge of ITIL processes (Incident, Problem, Change Management) and hands-on experience with ServiceNow or similar ITSM tools for ticketing and workflow management. Awareness of enterprise security and compliance standards to maintain secure operations.
•     Analytical & Troubleshooting Skills: Exceptional problem-solving abilities with a methodical approach to troubleshooting complex issues, log analysis, and performance bottlenecks in a virtualized environment.
Preferred Skills (Nice to Have):
•   Nutanix Ecosystem: Exposure to Nutanix Files (file storage solution) and Nutanix Calm (automation/orchestration) for advanced cluster management and automation.
•     Backup & DR Tools: Familiarity with enterprise backup and disaster recovery technologies (e.g., Veeam, Cohesity or Nutanix data protection features) and strategies for high availability and business continuity.
•   Automation & Scripting: Experience with infrastructure-as-code or automation tools (e.g., Ansible, PowerShell, Python) to automate routine tasks, deployments, and configuration management (DevOps mindset).
•     Networking & Storage: Knowledge of virtualization networking (VLANs, virtual switches) and storage concepts (Nutanix distributed storage, SAN/NAS integration) in a hyperconverged environment.
Experience Level:
•     Senior-Level (L3) Experience: Minimum 7+ years in IT infrastructure or systems administration, including significant experience (3–5 years) working with Nutanix HCI or similar virtualization platforms in an enterprise context. Prior L3 or senior support roles in managed services / AMS environments highly preferred.

Certifications:

•    Nutanix Certified Professional (NCP) or comparable Nutanix certification (e.g., NCAP) – strongly preferred.
•    Relevant virtualization or cloud certifications, such as VMware Certified Professional (VCP), Microsoft Azure/AWS associate-level certifications, or equivalent – advantageous.
•    ITIL Foundation (v3 or v4) certification – preferred to demonstrate knowledge of IT service management best practices.

Soft Skills / Behavioral Expectations:

•    Client Focus and Communication: Excellent communication skills – able to convey complex technical information clearly to both technical teams and non-technical stakeholders. Strong client service orientation and ability to manage expectations effectively.
•    Problem-Solving & Proactivity: High analytical aptitude to diagnose and solve complex infrastructure issues under pressure. Proactive approach in identifying potential risks and performance bottlenecks and recommending improvements.
•    Teamwork & Leadership: A team player who can collaborate with global colleagues in a follow-the-sun model. Capable of mentoring L1/L2 team members and providing technical leadership during critical incidents or major changes.
•    Adaptability & Initiative: Flexible and adaptable to changing priorities, with a willingness to take on new challenges (including evolving technologies and tasks outside core hours when needed). Self-motivated with a continuous improvement mindset.
•    Professionalism & Accountability: Detail-oriented and disciplined, following change control, documentation, and compliance requirements rigorously. Committed to delivering quality outcomes and owning issues through to resolution.

Here at Atos, diversity and inclusion are embedded in our DNA.  Read more about our commitment to a fair work environment for all.

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