Customer Service Representative
Full-time
Concentrix
Description - Interact with customers via phone, email, and chat to address inquiries and resolve issues.
- Provide product information and support to enhance customer experience.
- Document customer interactions and maintain accurate records.
- Collaborate with other departments to escalate complex issues as necessary.
- Adapt to changing customer needs and continuing to improve service delivery.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: No prior experience required; entry-level position.
- Skills and Competencies: Strong communication and interpersonal skills.
- Qualities and Traits: Patience and empathy in dealing with customers.
- Responsibilities and Duties: Ability to learn and handle multiple tasks efficiently.
- Working Conditions: Availability to work flexible hours, including evenings and weekends.
Vacancy posted 1 day ago
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