Travel - Airline Ticketing - Accept Fresh Grad or Without BPO EXP

Job Description We are seeking Customer Service Representatives for a Travel Account to assist customers with travel inquiries, bookings, and related services. You will provide accurate information, support reservations, and ensure a seamless experience for travelers. Key Responsibilities:

• Handle inbound customer inquiries via phone, chat, or email
• Provide accurate information on travel services, bookings, schedules, and promotions
• Assist customers with flight, hotel, or package reservations
• Resolve questions or concerns professionally and efficiently
• Document all customer interactions and updates in the system
• Escalate complex travel-related issues to supervisors when needed
• Maintain service quality, productivity, and customer satisfaction metrics

• Shifting schedules, including nights, weekends, and holidays
• Comprehensive paid training on travel services and company systems

• Hands-on experience in travel-related customer service within the BPO industry
• Opportunities to develop communication, problem-solving, and customer support skills
• A dynamic, fast-paced, and collaborative work environment

• High School or Senior High School Graduate (College level or graduate is a plus)
• Strong English communication skills
• Customer-focused, detail-oriented, and solution-driven mindset
• Basic computer skills and ability to multitask
• Willing to work onsite in Metro Manila
• Open to shifting schedules