Air Ticket Agent — Remote Contractor, Philippines

Local Foreigner is a boutique consultancy specializing in high-end curated travel. From the bespoke to the basics, we guide our clients on everything from a weekend in Paris to an expedition to Patagonia. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. The Local Foreigner brand represents a warm, worldly sophistication with curator’s keen attention detail, and we believe it is crucial for everyone behind the brand to represent these qualities.

We are seeking an experienced Air Ticketing Specialist to join our flight team as a full-time independent contractor based in the Philippines. The ideal candidate has 5+ years of hands-on Sabre booking experience and possesses meticulous attention to detail, adaptability, a knack for handling the unexpected with finesse, tech-savvy, and the capacity to multitask.

RESPONSIBILITIES

• Book domestic and international flights via Sabre GDS.
• Serve as a knowledgeable resource for complex leisure travel needs, providing detailed guidance on premium cabin options (Business and First Class), including aircraft configurations, in-flight experience, fare comparisons, and international travel requirements (e.g., travel documents, security programs, and special accommodations such as service animals).
• Issue tickets and process invoices promptly, ensuring all details are accurate and in line with the booking information. 
• Troubleshoot and resolve booking issues, often under tight deadlines. 
• Work independently and collaboratively with a team to support complex travel arrangements. 
• Manage schedule changes, ensuring timely communication with the team, and vendors to rebook or adjust flights as necessary. 
• Handle voluntary exchanges, ensuring compliance with airline policies and accurate calculation of exchange-related fees.
• Process refunds, ensuring adherence to airline policies and internal procedures.
• Manage and monitor Sabre queues, addressing issues promptly.
• Handle special service requests and ensure seat assignments meet client preferences.
• Learn and adapt to Local Foreigner’s tools, contracts, and processes to provide support during downtime and assist with volume increases.

REQUIREMENTS 

• Minimum of 5 years of hands-on experience working with Sabre GDS including:
• Air Booking & Ticketing: Expertise in booking domestic and international flights, including quoting, pricing, booking, exchanges, refunds, and ticketing using Sabre formats.
• PNR Management: Expertise in creating, modifying, and maintaining Passenger Name Records (PNRs) with accuracy, ensuring all required fields are completed for seamless processing.
• Fare Construction: Strong knowledge of manual fare building, interpreting fare rules, and applying logical fares.
• Queue Management: Ability to efficiently manage and action Sabre queues, ensuring all bookings and ticketing tasks are handled promptly.
• Special Service Requests (SSR): Experience with managing meal preferences, and seat assignments in Sabre.
• Troubleshooting & Problem-Solving: Ability to resolve Sabre-related issues such as schedule changes, flight disruptions, and system errors with minimal supervision.
• Sabre Red Workspace: Familiarity with Sabre Red Workspace, including customization for optimized workflow and productivity.
• Communication Skills: Excellent written and verbal communication skills with a natural ability to connect with clients and colleagues.
• Multitasking & Time Management: Comfortably juggle multiple tasks and deadlines without compromising quality.
• Attention to Detail: A keen eye for accuracy and organization, particularly when working with flight bookings, seat assignments, and ticket issuance.
• Luxury Travel Experience (Preferred): Prior experience working with a luxury or high-end leisure travel agency, with familiarity navigating premium cabin bookings, complex international itineraries, and discerning client needs.

SCHEDULE
Please note your work hours must be flexible so that they can overlap with European and US business hours.