Customer Service Associate - Life Insurance ( Process)
Full-time
Gratitude Inc
Customer Service Associate – Life Insurance (Voice Process)
Experience: 1 Year BPO Voice Experience | Work Setup: Onsite
JOB OVERVIEW
We are seeking a Customer Service Associate to support a Life Insurance voice process. The ideal candidate will have prior BPO voice experience, excellent communication skills, and a customer-focused approach to handling inquiries and providing support.
KEY RESPONSIBILITIES
- Handle inbound / outbound voice calls related to Life Insurance products and services
- Address customer inquiries, concerns, and requests accurately and professionally
- Provide clear and concise information on policy details, coverage, and processes
- Document customer interactions, update records, and follow up as required
- Adhere to quality standards, scripts, compliance guidelines, and performance metrics
- Collaborate with team members and team leaders to ensure smooth process delivery
- Maintain a high level of customer satisfaction and professionalism in every interaction
QUALIFICATIONS & REQUIREMENTS
- SHS Graduate or 2nd Year College Undergraduate
- Minimum 1 year of BPO voice experience
- Excellent communication skills in English, both verbal and written
- Strong customer service orientation and problem-solving skills
- Ability to work in a fast-paced, target-driven environment
- Willing to work onsite
Vacancy posted 21 hours ago
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