Customer Service Representative - E-Commerce
Full-time
Pulse Connect
Work Setup: ONSITE | If you are looking for a WFH setup, please do not apply as we only have openings for onsite setup. Thank you!
Job Summary
We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.
Key Responsibilities
- Handle customer inquiries and concerns through phone calls.
- Provide accurate information about products, services, and account-related concerns.
- Resolve customer issues in a professional and timely manner.
- Document customer interactions accurately in the system.
- Follow company policies, call handling procedures, and quality standards.
- Meet individual and team performance metrics.
Qualifications
- Atleast High School, Senior High School, or College graduate.
- Good to excellent English communication skills.
- Comfortable speaking with customers over the phone.
- Basic computer navigation and typing skills.
- Customer service or call center experience is an advantage but not required.
- Willing to work onsite
Benefits
- Competitive salary
- Performance-based incentives
- Paid training
- HMO and government-mandated benefits
- Opportunities for career growth and development
Ready to take the next step?
Apply Now!
Vacancy posted 25 days ago
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