KC Finance Accounts Receivable Advanced Specialist (Collections)

It's more than a job

As a finance professional at Kuehne+Nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. You also help make ordinary and special moments possible for people around the world. Because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park. Finance work at Kuehne+Nagel, means more than we imagine.

Your Role

You will be responsible for managing collection activities of due + overdue payments from customers, including issue resolution, working towards achieving process efficiency. You will be responsible for all aspects of the collection process, identifying customer billing issues and being accountable for reducing the accounts receivables of your assigned accounts. You will communicate professionally with a variety of internal + external stakeholders while providing exceptional customer service.

Your Responsibilities

• To ensure prompt payment from customers by regular follow ups + tracking via email or phone call
• To update accounting records in relevant systems in a timely manner, including capturing customer feedback and follow up due date.
• To act on customer feedback regarding invoicing issues, discrepancies + clarifications with relevant internal
• stakeholders.
• To ensure timely reconciliation + sharing of statement of accounts (SOA) with customers.
• To understand customer requirements, extending support to standardize operations where necessary.
• To participate in all accounts receivable matters at an operational level.
• To recommend accounts for escalated collection efforts via country finance or key account structure.
• To understand the end-to-end accounts receivable process, identifying redundant steps to drive continuous improvement.
• To independently analyze assigned accounts and execute a collection plan.

Your Skills and Experiences

• Bachelor’s Degree in any accounting-related course
• Minimum of 3 years’ experience in Business-to-Business Accounts Receivable Collections required.
• Strong knowledge of collection processes and AR Policies & Procedures.
• Excellent negotiation and customer service skills required.
• Intermediate proficiency with MS Excel required.
• Excellent verbal and written communications skills in English.
• Strong attention to detail and excellent follow-up skills required.
• Must be able to work well with individuals at all levels inside and outside of the organization.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.