Hotel Booking Assistant - Chat Support Only - Easy Application

Customer Service Representative – Hotel Reservation Account (Call Center | Quezon City) Onsite | Up to ₱26,000/month | Full-time

COMPENSATION & BENEFITS

Up to ₱26,000 monthly basic salary Performance-based incentives and bonuses Paid hotel reservation training and upskilling programs Clear career growth opportunities

ROLE SUMMARY

The Customer Service Representative – Hotel Reservation Account will assist customers with hotel bookings, room availability, reservations, cancellations, modifications, and general accommodation inquiries. You will ensure a smooth booking experience by providing accurate information and excellent customer service. This role is ideal for candidates searching for hotel reservation jobs in Quezon City, call center jobs in the Philippines, and career opportunities for applicants with at least 3 months of BPO experience.

WHAT YOU WILL DO

Handle customer inquiries via phone, chat, or email related to hotel reservations Assist with bookings, cancellations, modifications, and room availability checks Provide accurate information on rates, hotel policies, and accommodations Ensure smooth and efficient reservation processing Resolve customer concerns professionally and efficiently Document all customer interactions accurately in the system Escalate complex concerns to the appropriate team when necessary Meet quality, productivity, and customer satisfaction targets

QUALIFICATIONS

High School or Senior High School graduate (college level or graduate is an advantage) Must have at least 3 months of BPO or call center experience Good English communication skills (verbal and written) Strong customer service orientation and attention to detail Basic computer skills and ability to multitask Willing to work onsite and on shifting schedules

WORK SETUP & TRAINING

Onsite work setup Shifting schedule including weekends, nights, and holidays Paid training provided from Day 1

WHY THIS ROLE

This is a great opportunity for candidates with at least 3 months of BPO experience who are looking to grow their careers in the hospitality industry. It offers structured training, valuable hotel reservation account experience, and long-term career growth in customer service.

LOCATION

Main Site: West Avenue, Quezon City Other Sites: Cubao Eastwood Pasig Manila Marikina Ortigas Bridgetowne

ABOUT CALDWELL COMMUNICATIONS

Caldwell Communications is currently hiring Customer Service Representatives for our Hotel Reservation Account in Quezon City. We offer a competitive salary of up to ₱26,000 per month, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth. Our office in Quezon City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to grow their careers in the BPO industry. Applicants must have at least 3 months of BPO or call center experience and be ready to take the next step in their customer service career.

APPLY NOW

Start your career as a Customer Service Representative – Hotel Reservation Account and build your future in a stable and growing industry. Apply today and take the next step in your BPO career with Caldwell Communications.