Call Center Agent - General Customer Support
Full-time
NeksJob Philippines
Call Center Agent – General Customer Support
Experienced Call Center Agent responsible for managing customer calls, assisting with inquiries, resolving concerns, and providing efficient customer support. Able to work in a fast-paced environment while maintaining accuracy and professionalism.
Key Responsibilities:
- Handle inbound and outbound customer calls.
- Assist with customer inquiries and service requests.
- Resolve complaints and account concerns.
- Provide accurate information and solutions.
- Process customer requests and transactions.
- Maintain records of customer interactions.
- Meet productivity and quality standards.
Required Qualifications & Skills:
- At least 1 year of call center experience.
- Good communication and customer service skills.
- Strong problem-solving and active listening skills.
- Basic computer and typing skills.
- Ability to multitask and work under pressure.
- Willing to work on shifting schedules.
Vacancy posted 23 days ago
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