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Mandarin Luxury Customer Relations Specialist

Full-time

J-K Network Services

JOB DETAILS :

Company Profile: A multinational luxury fashion brand specializing in premium handbags, footwear, and other luxury products is looking for a Mandarin Client Advisor, with more than 150 years of excellence in the industry. Position: Mandarin Luxury Customer Relations Specialist Industry: Luxury Fashion Brand Location: Pasay City Schedule: Dayshift Schedule Salary: Php 55,000 Work Set-up: Work On-site

JOB REQUIREMENTS:

  • Open to Filipino and Filipino-Chinese who can speak Mandarin and English.
  • Open to highschool, undergraduates and fresh graduates of any courses.
  • Having face to face sales experience is a big plus.
  • Knowledgeable in luxury brand products is a big plus.
  • Having experience in premium fashion, jewelry, hospitality, or luxury retail is a plus.

JOB RESPONSIBILITIES:

  • Greet customers warmly and deliver a premium, personalized shopping experience.
  • Communicate effectively in both Mandarin and English to assist Mandarin-speaking customers.
  • Understand customers' needs and preferences, then recommend products that best match their requirements.
  • Develop and maintain strong customer relationships through clienteling practices to foster loyalty and repeat purchases.
  • Manage customer inquiries, product reservations, exchanges, and after-sales support with professionalism and efficiency.

RECRUITMENT PROCESS:

  1. Paper Screening
  2. HR Interview
  3. Team Manager Interview
  4. Client Advisor Interview (Mandarin Assessment)
  5. Job Offer

Vacancy posted 4 days ago
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