Call Center Representative

Job Description

We are looking for Customer Service Representatives to be the first point of contact for clients and customers. You will assist with inquiries, provide solutions, and ensure a positive experience across multiple channels.

Responsibilities:

• Handle customer inquiries via phone, chat, or email
• Provide clear and accurate information about services and processes
• Resolve concerns efficiently and professionally
• Log all interactions and updates in the system
• Escalate issues to supervisors when necessary
• Meet quality, productivity, and customer satisfaction metrics

Schedule & Training:

• Shifting schedules, including nights, weekends, and holidays
• Paid training on company processes and customer service techniques

Requirements:

• At least High School or Senior High School graduate 
• Strong English communication skills
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills and ability to multitask
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay with performance-based incentives
• Exposure to multiple industries and skill-building opportunities
• Collaborative, supportive, and dynamic team environment