() WFM Team Lead | Urgent_Davao
30000 - 35000 PhpFull-time
Gratitude Inc
Job Details
Job Title: WFM Team Lead
Work Location: Davao City
Work Setup & Schedule: Onsite | Shifting Schedule
Salary: ₱35,000 / month
Headcount (HC): 1
Position Overview
The WFM Team Lead will oversee the Workforce Management team to ensure precise forecasting, scheduling, and real-time management (RTA) aligned with operational goals and service level agreements (SLAs).
Key Responsibilities
Operations & Delivery: Oversee real-time adherence (RTA), scheduling, and forecasting functions to optimize workforce efficiency.
Team Leadership: Drive team performance through continuous coaching, mentoring, and professional development.
Strategic Collaboration: Partner closely with Operations leaders to design and execute effective workforce strategies.
Process Improvement: Analyze operational trends and data to implement continuous process improvements.
Basic Qualifications
Experience: Minimum of 2–3 years in Workforce Management (WFM) within a BPO setting, with at least 1 year in a leadership/supervisory role.
Technical Skills:
Hands-on experience in end-to-end WFM functions (RTA, Scheduling, Forecasting).
Advanced proficiency in MS Excel and operational reporting.
Soft Skills: Strong leadership, decision-making, and stakeholder management capabilities.
Vacancy posted 22 hours ago
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