Senior Production Engineer
Full-time
TP ICAP
Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. Role Overview The individual will form part of a small team responsible for the support of global trading applications. The Support Engineer plays a critical role in help maintaining the stability, performance, and operational reliability of a complex global trading platform, having a deep knowledge of the good practise. The role requires deep technical and functional expertise for resolution, escalated issues, supports global operational workflows across multiple regions, and ensures the platform runs consistently throughout daily trading cycles. This position involves monitoring system health, analysing incidents, coordinating changes and releases. It requires strong troubleshooting skills, an understanding of electronic trading workflows, and the ability to collaborate effectively with a wide range of technical and business teams. The Support Engineer ensures seamless daily operations, rapid incident response, accurate stakeholder communication, and proactive identification of risks or emerging issues. The role is both technically hands‑on and operationally engaged, requiring a structured mindset, situational awareness, and the ability to operate confidently in a fast‑moving, globally distributed environment. As the platform and operating model continue to mature, this role will increasingly contribute to a Site Reliability Engineering (SRE)-aligned support model, with greater emphasis on automation, observability, reliability metrics, and systemic reduction of operational toil. The successful candidate will help shape this evolution while continuing to ensure the stability of critical trading services. This role provides a strong pathway toward future SRE responsibilities as the platform and operating model continue to evolve. Role Responsibilities
- Own and lead investigation of complex production issues, ensuring clear root cause and permanent remediation.
- Own production health for assigned services, overseeing monitoring, alerts, and runtime behaviour.
- Own operational readiness for assigned platforms and trading‑day stability.
- Champion improvements to observability, alerting quality, and service health visibility.
- Own production impact assessment for changes and releases, ensuring risk is understood and mitigated.
- Lead technical response during major incidents, acting as the production authority for diagnosis and recovery.
- Champion post‑incident reviews, ensuring preventative actions are defined and delivered.
- Own and drive systemic reliability improvements based on incident trends and failure patterns.
- Lead cross‑team collaboration, influencing engineering decisions from a production perspective.
- Champion automation and tooling enhancements to reduce toil and improve MTTD/MTTR.
- Educated to degree level or equivalent combination of education and experience.
- Solid understanding of AWS operational environments, including load balancers, regional failover behaviour, instance lifecycles, and managed databases.
- Experience of supporting business critical front/mid office applications.
- Deep knowledge of market data flows, instrument definitions, pricing mechanisms, and session‑based connectivity.
- Ability to interpret complex application logs and diagnose backend issues with accuracy and speed.
- Strong root‑cause analysis capability with the ability to evaluate symptoms, isolate faults, and determine remediation paths.
- Solid experience in incident management, major‑incident coordination, and structured problem‑solving.
- Demonstrated ability to work across regions, managing concurrent issues, escalations, and stakeholder communications.
- Clear understanding of change‑management disciplines including risk assessment and deployment validation.
- Familiarity with observability tooling (e.g., Grafana, CloudWatch, ELK, Splunk), including metrics, logs, dashboards, and alerting used to assess system health and reliability.
- Proven ability to work across multidisciplinary teams (Business, Operations, Developers, DevOps).
- Strong customer‑focus and ability to communicate complex technical issues in a business‑friendly manner.
- Comfortable supporting global operations and adapting to multi‑region workflows.
- Demonstrated interest or experience in applying SRE principles such as reliability metrics, automation, and continuous improvement within a support or operations role.
- Experience contributing to improved mean time to detect (MTTD) and mean time to restore (MTTR) through better observability, tooling, or process.
- Understanding of the balance between feature delivery and operational stability in business-critical systems.
- Solid experience supporting trading platforms, financial exchanges, or real‑time transactional systems.
- Reasonable exposure to FIX‑based workflows, messaging pipelines, or market‑connectivity architectures.
- Experience working within AWS‑native or hybrid‑cloud financial environments.
- Reasonable experience collaborating with front‑office trading desks or broker support teams.
- Familiarity with CI/CD pipelines, DevOps practices, or automated deployment frameworks.
- Exposure to SRE concepts such as SLIs, SLOs, error budgets, or reliability metrics within a support or operations context.
- Experience improving platform resilience through automation, monitoring enhancements, or operational tooling.
- Familiarity with failure scenarios, recovery patterns, or high-availability strategies in distributed systems.
Vacancy posted 1 day ago
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