Financial Planning Analyst I Eastwood, Quezon City.
Full-time
Tech Mahindra
- Coordinates and facilitates call calibration/training sessions for call center staff.
- Conduct quality monitoring and coaching
- Deal tactfully and courteously with clients
- Produce Quality reports and dashboards such as TNI, Pareto etc.
- Drive process improvement and ensure process compliance.
- Contribute to the development of the short and long term goals of the process.
- Ensure quality and CSAT targets are met at all times.
- Drive first call resolution and quality initiatives in the program.
- Bachelor’s degree in Accounting/Finance
- Minimum of 3 years of relevant experience in Financial Planning, Budget Management or any role with equivalent or similar responsibilities
- Strong experience - budgeting/projecting/pricing and analytics
Vacancy posted 21 days ago
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