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Contact Center Process Associate

Full-time

Capgemini Philippines Corp

Job Description

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.

Job Description - Grade Specific

Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.

Vacancy posted 5 days ago
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