Customer service Representative in Top Bpo.
Full-time
Gratitude Jobs Ahead HR Inc
Description - Provide exceptional customer service through various channels including phone, email, and chat.
- Handle customer inquiries and resolve complaints in a timely and professional manner.
- Maintain thorough knowledge of company products and services to assist customers effectively.
- Document customer interactions and feedback to improve service delivery.
- Collaborate with team members and management to enhance customer satisfaction.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: 3-5 years of experience in customer service or a related role.
- Skills and Competencies: Strong verbal and written communication skills.
- Skills and Competencies: Problem-solving and conflict resolution abilities.
- Qualities and Traits: Empathetic, patient, and customer-oriented.
- Working Conditions: Fast-paced environment with the ability to handle multiple tasks.
Vacancy posted 14 days ago
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