CLINIC MANAGER/OFFICER-IN-CHARGE
Physicians Diagnostic Services Center Inc.
About the role
We are looking for an experienced and dynamic Clinic Manager to oversee the daily operations of our healthcare facility and ensure the delivery of efficient, high-quality patient care. The ideal candidate is a strong leader with extensive experience in healthcare management, regulatory compliance, and clinic operations, preferably within a diagnostic center, occupational health facility, or Pre-Employment Medical Examination (PEME) clinic.
Key responsibilities
Direct and oversee daily clinic operations to ensure efficient patient flow and service delivery.
Develop and implement operational policies, procedures, and quality standards. Monitor clinic performance, productivity, turnaround times, and patient satisfaction.
Lead continuous process improvement initiatives to enhance efficiency and service quality.
Ensure compliance with all applicable regulations, accreditation requirements, and healthcare standards.Maintain clinic readiness for inspections, audits, and accreditation reviews. Ensure proper documentation, record management, and confidentiality of patient information.
Oversee all PEME processes for overseas workers, ensuring timely completion of medical examinations and reports.
Ensure accurate scheduling and efficient management of high-volume applicant processing.
Monitor turnaround times and service standards to meet client expectations. Promote a culture of professionalism, accountability, and patient-centered service.
Manage staffing requirements, scheduling, and workforce planning. Build and maintain strong relationships with recruitment agencies.
Address client concerns and resolve service-related issues promptly. Identify opportunities to expand clinic services and improve customer satisfaction.
Participate in strategic planning and business growth initiatives.
Establish and monitor quality assurance programs.Review incident reports, complaints, and operational challenges.
Ensure continuous improvement of service delivery and patient experience.
About you
Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Medical Technology, Public Health, or a related field
Minimum of 2–10 years of healthcare management experience
At least 2 years in a leadership or senior management role within a clinic, diagnostic center, occupational health facility, or PEME clinic
Demonstrated experience managing OFW pre-employment medical examination services is highly preferred
Experience handling regulatory compliance, accreditation processes, and healthcare operations
Strong understanding of PEME workflows and occupational health standards
Knowledge of healthcare regulations, quality management systems, and patient privacy requirements
Familiarity with medical records operations
Understanding of client relationship management and healthcare business operations
Benefits
Company Christmas gift
Employee discount
Paid training
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