Vietnamese Support Specialist - Open to Foreign Nationals with TRV
70000 - 80153 PhpFull-time
Gratitude Inc
Vietnamese Support Specialist - Open to Foreign Nationals with TRV
ABOUT THE ROLE:
We are urgently hiring Vietnamese Bilingual CSRs to support our Vietnamese-speaking customers. This role is perfect for fluent Vietnamese speakers who want to build a career in customer service.
WHAT YOU WILL DO:
- Support customers in Vietnamese and English through phone, chat, and email
- Assist with inquiries, billing concerns, service requests, and account-related issues
- Provide excellent customer experience and resolve issues efficiently
- Accurately document all customer interactions in company systems
- Collaborate with internal teams to deliver customer-focused solutions
- Meet targets for quality, productivity, and customer satisfaction
QUALIFICATIONS:
- Native or Fluent in Vietnamese with strong professional communication skills
- Conversational English - training and systems are in English
- No BPO experience required - fresh graduates are welcome to apply
- Experience in Collections or Order-to-Cash (O2C) is a plus but not required
- Must be eligible to work in the Philippines
- Foreign nationals with valid Temporary Resident Visa (TRV) are welcome to apply
SKILLS:
- Customer service oriented with attention to detail
- Strong communication, problem-solving, and time-management skills
- Able to work collaboratively in a fast-paced environment
BENEFITS:
- Competitive salary package and growth opportunities
- Supportive and collaborative work culture with training and development
- Opportunity to work on meaningful customer and business solutions
Vacancy posted 5 days ago
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