Call Center Agent - Blended Account - Entry-Level
Full-time
Sapient Global Services
Customer Service Representative Metro Manila | Onsite Job Description We are looking for Customer Service Representatives to be the first point of contact for clients and customers. You will assist with inquiries, provide solutions, and ensure a positive experience across multiple channels. Responsibilities:
- Handle customer inquiries via phone, chat, or email
- Provide clear and accurate information about services and processes
- Resolve concerns efficiently and professionally
- Log all interactions and updates in the system
- Escalate issues to supervisors when necessary
- Meet quality, productivity, and customer satisfaction metrics
- Shifting schedules, including nights, weekends, and holidays
- Paid training on company processes and customer service techniques
- High School or Senior High School graduate (College preferred)
- Strong English communication skills
- Customer-focused, detail-oriented, and solution-driven
- Basic computer skills and ability to multitask
- Willing to work onsite in Metro Manila
- Retail, mall sales, F&B, hospitality, front desk, sales, or any customer-facing experience
- Applicants with direct customer interaction experience are welcome to apply
- Career shifters and fresh graduates are encouraged to apply
- Competitive pay with performance-based incentives
- Exposure to multiple industries and skill-building opportunities
- Collaborative, supportive, and dynamic team environment
Vacancy posted 1 hour ago
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