Digital Experience Analyst
Filinvest Group
FILINVEST HOSPITALITY
The Digital Experience Business Analyst will support the Digital Experience team in delivering high-quality digital solutions across key operational and guest-facing platforms. This role ensures smooth execution of product enhancements, process improvements, and technology rollouts by bridging business needs with technical implementation.
Key Responsibilities
- Requirements Gathering & Documentation
Collect, analyze, and document business requirements, workflows, user stories, wireframes, and acceptance criteria. - User Acceptance Testing (UAT)
Develop test scenarios, coordinate UAT sessions, track issues, and ensure solutions meet business expectations before deployment. - Process Mapping & Optimization
Evaluate existing processes, identify pain points, and recommend improvements to enhance efficiency and overall digital experience. - Stakeholder Coordination
Work closely with cross-functional teams such as Operations, Finance, Procurement, IT, Marketing, and external vendors to ensure alignment and successful project execution. - Issue Tracking & Support
Monitor system-related issues, assist in prioritizing enhancements, and support the Product Manager in ensuring timely resolutions. - Change Management & Rollout Support
Assist in preparing training materials, release notes, and implementation plans for new features and system updates. - Data Analysis & Insights
Interpret usage data, feedback, and trends to help guide product decisions and improve user experience.
Qualifications
- Bachelor's degree in business, e-commerce, IT, or related field
- Experience in business analysis, product support, or project coordination preferred
- Strong analytical skills and attention to detail
- Excellent communication and documentation skills
- Ability to work with cross-functional teams and manage multiple tasks
- Familiarity with agile methodologies is an advantage
Core Competencies
- Requirements Analysis
- Process Improvement
- UAT Planning & Execution
- Stakeholder Management
- Digital Experience & UX Awareness
Vacancy posted 9 days ago
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