IT Infrastructure Engineer

Key Responsibilities

IT Documentation Management

• Develop, maintain, and govern a centralized IT documentation repository covering infrastructure systems, network topology, server configurations, and asset inventories.
• Create and update standard operating procedures (SOPs), runbooks, technical guides, and architecture diagrams for all IT infrastructure components.
• Establish and enforce documentation standards, templates, and version control practices across the IT team.
• Conduct periodic reviews and audits of existing documentation to ensure accuracy, relevance, and compliance with organizational and regulatory requirements.
• Manage document lifecycle processes including creation, approval, revision, and archival.

Infrastructure Operations Support

• Assist in the installation, configuration, and maintenance of servers, networking equipment, storage systems, and related infrastructure.
• Document change management activities, including system upgrades, patching schedules, and infrastructure modifications.
• Support incident management processes by maintaining accurate records of incidents, root cause analyses (RCA), and resolution steps.
• Collaborate with cross-functional IT teams to capture and translate technical knowledge into clear, structured documentation.

Process & Compliance

• Ensure IT documentation aligns with ITIL frameworks, ISO 27001, or other relevant standards adopted by the organization.
• Support internal and external audits by preparing and presenting accurate, up-to-date documentation packages.
• Identify documentation gaps and proactively develop materials to address operational and compliance risks.

Stakeholder Collaboration

• Liaise with system administrators, network engineers, security teams, and business units to gather technical information for documentation purposes.
• Provide guidance and training to IT staff on documentation tools, standards, and best practices.
• Prepare reports and dashboards on documentation coverage and status for IT management review.

Requirements

Education

• Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related discipline.
• Relevant professional certifications such as ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent are advantageous.

Experience

• Minimum 1–3 years of experience in IT infrastructure, systems administration, or a related role.
• Demonstrated experience in producing technical documentation, SOPs, or knowledge base articles in a corporate IT environment.
• Exposure to ITIL-based service management practices is preferred.

Technical Skills

• Strong proficiency in English language, both written and spoken. 
• Proficiency with documentation and knowledge management tools
• Solid understanding of IT infrastructure components including servers, networking, virtualization, storage, and cloud services.
• Familiarity with diagramming tools such as Microsoft Visio, draw.io, or Lucidchart.
• Working knowledge of ITSM processes including change management, incident management, and asset management.
• Basic scripting knowledge (PowerShell, Bash, or Python) for automating documentation tasks is a plus.

Soft Skills

• Exceptional written and verbal communication skills with an ability to translate complex technical concepts into clear, accessible content.
• Strong attention to detail and a methodical approach to organizing and maintaining information.
• Self-motivated with the ability to manage multiple documentation projects simultaneously.
• Collaborative team player who works effectively with technical and non-technical stakeholders.