Mandarin Senior Group Expert

Company Profile: One of the leading American healthcare shared-services companies in the Philippines, with a long-standing presence in the healthcare industry, is currently seeking a Mandarin Bilingual professional to join its growing team. The company is dedicated to improving people's health and well-being through innovative medicines, medical technologies, healthcare solutions, and patient-focused services. Position: Mandarin Senior Group Expert Location: BGC, Taguig City Schedule: Dayshift Schedule (Monday to Friday at 9AM-6PM) Salary: Negotiable Set-Up: Hybrid Set-Up

BENEFITS:

• Government Mandated Benefits
• 13th month pay
• Work equipment is provided
• Sick leave and Vacation leave

JOB REQUIREMENTS:

• Filipino and Filipino-Chinese who can speak, read, and write in Mandarin and English are welcome to apply
• Bachelor’s degree or equivalent is required, preferably in accounting, finance, or related business discipline.
• Having exposure in CPA, CMA, MBA, and/or other financial certifications is a big advantage.
• Having an End-to-end Invoice to Cash process (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) is a big plus.
• Acquainted in SAP systems, Microsoft Office, and ERP

JOB RESPONSIBILITIES:

• Mandarin Senior Collections & Dispute Management Analyst is responsible for communicating with Mandarin-speaking customers and stakeholders to facilitate collection and dispute resolution.
• Handle end-to-end accounts receivable collections and dispute resolution for assigned customer accounts.
• Follow on with customers regarding overdue invoices, outstanding balances, and payment commitments.
• Analyze overdue accounts, payment behavior, and collection trends to identify the root causes of delayed payments.
• Handle and resolve billing, pricing, delivery, contractual, and invoice-related disputes.
• Coordinate with internal teams to resolve payment and customer-related issues.
• Maintain accurate documentation and ensure compliance with finance policies and controls.

RECRUITMENT PROCESS:

• Paper Screening
• Initial Interview with HR (MS Teams or Phone Interview)
• Final Interview (Technical Assessment, Behavioral Assessment, and Language Assessment for 45 mins only).
• Job Offer