Concentrix Clark | CSA - Telco & Financial Accounts
15000 - 25000 PhpFull-time
Gratitude Inc
Concentrix Clark | Customer Service Associate – Telco & Financial Accounts
*Location: Clark, Pampanga, Philippines | Work Setup: Onsite
*Job Type:Full-time |
Accounts: Telco & Financial Services
*Salary & Benefits*
- Salary Range: PHP 13,000 – PHP 25,000/month depending on account and experience
- Onsite setup | HMO + Government benefits + Night shift differential
- Paid training, career growth, and account incentives
- Dynamic work environment with multiple career paths
*Job Description*
Handle inbound and outbound customer interactions for leading Telco and Financial accounts. Provide accurate solutions, excellent service, and maintain quality and KPI standards.
*Key Responsibilities*
- Handle customer inquiries via voice, email, or chat
- Resolve customer concerns and provide product/service support
- Meet quality, productivity, and attendance standards
- Work in a fast-paced, target-driven environment
*Qualifications*
- *Education:* High School Graduate / Senior High School Graduate
- *Experience:* Minimum 6 months BPO experience required
- *Skills:* Good English communication skills, customer service orientation, willing to work onsite in Clark
- *Schedule:* Open to shifting schedules, weekends, and holidays
*Accounts Available*
1. Telco Account– Assist customers with telecom products, services, and technical concerns
2. Financial Account – Support customers with banking, credit, or financial service inquiries
Vacancy posted 1 day ago
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