Customer Care Senior Associate
Getronics
Position Overview:
As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Position Status: Full Time
Hours of Work: Monday-Sunday 8:00am-12:00am EST
Responsibilities:
• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.
Requirements:
• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
• English
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work all required shifts.
- ...2. Operational Excellence • Allocate workload and manage capacity to meet service demand. • Oversee transaction processing, customer interactions, and escalations. • Ensure compliance with company policies, financial regulations, and client requirements. • Drive...
- ...Description Provide exceptional customer service through various channels including phone, email, and chat. Assist customers with inquiries, problem-solving, and support for their accounts. Collaborate with team members to enhance the customer experience and...
- ...Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate... ...to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. • Respond to complex...
- ...Overview: As a Customer Care you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and...
- ...only have onsite setup. Job Summary We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling... ...performance metrics. Qualifications Atleast High School, Senior High School, or College graduate. Good to excellent...
- ...Description Provide excellent customer service by responding to inquiries regarding financial products and services. Assist customers in navigating online banking platforms and resolving technical issues. Process customer transactions accurately, including deposits...
- ...Description Provide exceptional customer service to clients in the financial and banking sector. Assist customers with inquiries related... .... Experience Level: 5–8 years of experience in customer care or banking. Skills and Competencies: Strong communication...
- ...Respond to customer inquiries via phone, email, and chat. Assist customers with product information, troubleshooting... ...resolve complex issues. Job Title: Customer Care Representative Educational Qualifications: High/Senior High School diploma required. Experience Level...
- ...Description Respond to customer inquiries regarding banking products and services. Provide assistance in resolving customer complaints and issues efficiently. Educate customers on financial services and help them understand their account options. Maintain...
- ...in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South...
- ...Description Provide exceptional customer service to clients in the financial and banking sector. Assist customers with inquiries regarding their accounts, transactions, and banking services. Resolve issues related to billing, account access, and financial transactions...
- ...We are seeking motivated individuals to join our international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide exceptional service in English. Responsibilities: Handle customer calls via...
- ...we can offer: Travel, Sales, Healthcare, Financial, Collections and Telco account Responsibilities: Communicates with customer on the phone or by way of written correspondence to deal with concerns. Resolves customer issues on the first call/contact whenever...
- ...Job Title: Customer Care Expert - Specialized Accounts 2026 Job Description The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly. Dare to...
- Mag-handle ng queries and concerns ng Home Credit clients and external inquiries through phone. No work experience required! Willing to work in Vertis North, Quezon City (Maximum travel time of 1 hour) Excellent Communication Skills (Tagalog, English, and Written...
- ...Customer Service Representative – Non-Voice Metro Manila | Onsite Caldwell Communication About Caldwell Communication Caldwell... ...and procedures Requirements: At least High School or Senior High School graduate Strong written English communication...
- ...Customer Service Representative (CSR) – Job Description Job Summary: A Customer Service Representative serves as the first point of contact for customers, ensuring their concerns are addressed efficiently and professionally. The role involves providing accurate information...
- ...We are looking for Customer Service Representatives to join our team in Bridgetowne. This is a great opportunity for college graduates who want to start or grow their career in the BPO industry. You will be responsible for assisting customers with inquiries and concerns...
- ...As a Customer Service Representative, you’ll assist customers with inquiries, returns, upgrades, and technical support, ensuring they have a smooth and positive experience with our products and services. Work can be onsite at our offices or remotely, depending on the...
- ...Description Assist customers with inquiries and provide product information. Resolve customer complaints in a timely and professional manner. Maintain customer records and update information as necessary. Collaborate with team members to improve service quality...
- ...HIRING: E-Commerce Customer Care Associate Location: On-site – Cubao, Quezon City We are looking for an E-Commerce Customer Care Associate to assist customers with inquiries, orders, product concerns, and return requests—mainly for electronics and gadget items....
- ...Provide exceptional customer service via phone, email, and chat. Resolve customer inquiries, complaints, and issues efficiently... ...performance metrics. Educational Qualifications: High School/Senior High School diploma is mandatory. Experience Level: No prior...
- ...Join Our Team as a Customer Service Agent! Our customer service agents are the backbone of our business. As part of our team, you’ll... ...professional development. High School Graduate (Old Curriculum) or Senior High School Graduate Good to excellent English communication...
- ...BPO AGENT – BSC ITS VOICE ACCOUNT Account: BSC ITS Position: BPO Agent / Customer Service Representative Account Type: Voice Work Setup: Onsite Schedule: Shifting Schedule Salary Package: PHP 19,000 JOB OVERVIEW We are looking for motivated...
- ...revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our... ...Most of the other physical demands are typical with those associated with an office environment. We are proud to be an Affirmative...Remote job
- ...We are seeking motivated, customer-oriented individuals to join our team as Call Center Agents . As a key member of our customer service... ...Now! At least High School Graduate (Old Curriculum) or Senior High School Graduate . With or without BPO experience —we provide...
- ...We are seeking a Customer Service Representative (CSR) with a healthcare background, particularly someone with a BS Nursing degree and... ...The ideal candidate should have at least 1 year of direct patient care experience in a hospital, school, clinic, or similar healthcare...
- ...The Clinic Customer Care Specialist (CCS) serves as the primary point of contact for patients and customers through multiple communication channels, including phone, email, messaging, social media, and other platforms. The role focuses on providing excellent customer...
- ...We're growing and we want YOU to be part of our Customer Service Representative team in Metro Manila! Experience a one-day hiring process and salary offer up to 25K plus monthly commissions! Your Day-to-Day: Handle customer inquiries, provide solutions, and resolve...
- ...Description Deliver exceptional customer service by addressing inquiries and resolving issues promptly. Maintain a positive and professional demeanor in all customer interactions. Document customer interactions and feedback effectively in the CRM system. Collaborate...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Senior Associate. Be the first to apply!
