Air Freight Pricing Quality Control Manager, Asia Pacific
DHL Group
Key Tasks
- Spot Quote Performance Management (Hit Rate Focus)
- Track and analyze spot quote hit rates by country, trade lane, and customer segment
- Identify gaps between quoted vs. won business and recommend corrective pricing actions
- Monitor turnaround times and adherence to spot quote processes across countries
- Ensure consistent use of pricing tools (e.g., QuoteShop) to maintain visibility and governance
- MTS (Market Tactical Strategy) Quality & Governance
- Oversee data quality, completeness, and relevance of MTS selling rates
- Ensure MTS reflects current market conditions, cost structures, and strategic pricing positioning
- Monitor alignment between MTS, QuoteShop, and tender pricing inputs
- Identify inconsistencies between MTS rates and actual quoted/won business
- Country-Led Bids (CLB) Performance Control
- Track hit rates and performance of country-led RFQs and bids
- Analyze bid outcomes (wins/losses) to identify pricing gaps, competitiveness, and execution issues
- Provide guidance and challenge country inputs to ensure alignment with regional pricing strategy
- Support “walk-away” or approval decisions with data-driven insights
- Pricing Governance & Process Compliance
- Enforce standardized pricing processes across spot quotes, MTS usage, and RFQs
- Monitor adherence to guidelines (e.g., timely submissions, rate updates, system usage)
- Address deviations between intended pricing workflows and actual execution
- Performance Reporting & KPI Tracking
- Develop and maintain dashboards for: Spot quote hit rate, MTS adoption and quality indicators, Country bid conversion rates
- Provide regular performance updates to VP Head of Growth / HoP leadership
- Highlight trends, risks, and improvement opportunities
- Continuous Improvement & Strategic Control
- Identify structural issues impacting pricing performance (e.g., system gaps, process inefficiencies)
- Propose enhancements to pricing tools, workflows, and governance models
- Drive initiatives to improve: Pricing discipline, Data visibility, Automation and reporting accuracy
- Support cross-functional alignment across Pricing, ACCs, Sales, and Operations
Qualifications & Key Requirements
- Degree / MBA / Advanced Degree preferred
- More than 5 years related experience and knowledge of the Air Freight forwarding business and carrier/supplier landscape
- Proven track record in people management role (leadership, motivation and people skills)
- Demonstrates strong communication capabilities
- Excellent negotiation skills
- Strong problem-solving mentality
- Strong ability to understand, calculate and persuasively present pricing techniques and analytics
- Fluent in English (written and spoken)
Vacancy posted a month ago
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