Associate Trainer (Alabang) | Onsite
Full-time
Tasq Staffing Solutions, Inc.
Work Setup: Onsite (Alabang)
Shift: Shifting Schedules
Responsibilities:
- Training Needs Analysis: Ability to extend follow- up support on the floor to sustain learning and improve performance.
- Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies.
- Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology.
- Course Delivery: Possesses effective delivery/training techniques and methods.
- Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.
Required Skills :
- CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
- Technology Functional Knowledge: Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
- High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
- Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
- Profile Screening Criteria /Checks: Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service.
Requirements:
- Graduate of any 4-year course.
- At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
- Preferably with background or knowledge in Tech Support.
- Excellent oral and written communication.
Benefits
- Quarterly performance bonus.
- Outstanding career development opportunities and fast track career progression.
- Enjoy a fair work-life balance.
- HMO and Life Insurance for employee and 2 dependents for free.
Vacancy posted 2 days ago
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