Customer Service Representative
Full-time
RSD Human Resource Management Consultancy
The Customer Service Representative is responsible for assisting customers of retail or e-commerce brands by providing support related to orders, product inquiries, returns, exchanges, and delivery concerns. The role requires excellent communication skills, problem-solving ability, and a strong focus on delivering a positive customer experience.
Key Responsibilities
- Handle inbound and/or outbound calls, chats, or emails from retail customers.
- Assist customers with product inquiries, pricing, promotions, and availability.
- Process orders, cancellations, returns, exchanges, and refunds.
- Track and provide updates on customer orders and deliveries.
- Resolve customer complaints and escalate complex issues when necessary.
- Document customer interactions accurately in the CRM system.
- Follow company policies and procedures related to retail transactions.
- Meet performance targets such as call quality, response time, and customer satisfaction.
Qualifications
- High school diploma or equivalent required; college education preferred.
- Excellent English communication skills (verbal and written).
- Basic computer and navigation skills.
- Ability to multitask while handling customer interactions.
- Strong customer service orientation and problem-solving skills
- Willing to work shifting schedules, weekends, and holidays.
Preferred Experience
- Previous BPO or customer service experience.
- Experience supporting retail or e-commerce accounts.
Vacancy posted 12 days ago
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