Account Management Lead

About SEEK

At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.

By joining us, you’ll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it’s where your career aspiration and our purpose can make great things happen.

Why join us?

Be part of a multi-national tech company with strong core values to help us solve complex challenges for our customers while building a flexible, exciting career – one that could take you anywhere.

We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment.

As one of Asia Pacific’s largest tech companies, you’ll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region.

Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team.

Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.

Job Description

About the role

The Account Management Lead is a full-time permanent role responsible for leading and coaching a team of Key Account Managers (KAMs) who service the company’s top-tier, high-value accounts. This role plays an active part in driving client growth, retention, and satisfaction by empowering the team to become trusted advisors . The successful candidate will focus on developing strategic partnerships with senior client stakeholders, aligning tailored solutions to client objectives, and elevating the overall account experience. You will also oversee strategic planning, consultative coaching, and solution-based selling to ensure the consistent delivery of long-term value.

Responsibilities

1. Lead and Develop Trusted Advisors:
   Inspire, mentor, and coach a team of KAMs to foster strong, trust-based relationships with senior client stakeholders. Build a high-performing team that deeply understands client goals and consistently delivers tailored, value-driven solutions. Cultivate a mindset that balances customer advocacy with commercial success.
2. Strategic Account Growth & Value Creation:
   Oversee the development and execution of strategic account plans that align with client challenges and business goals. Guide the team in consultative selling, account expansion (cross-sell/upsell), and proactive issue resolution. Ensure each KAM is equipped to deliver measurable results and long-term success.
3. Drive Operational Excellence & Lead by Example:
   Set, monitor, and analyze KPIs related to portfolio health, revenue growth, and client satisfaction. Use insights and data to support decision-making and improve team performance. Demonstrate leadership through accountability, adaptability, and customer-centric decision-making that models excellence for the team.
4. Foster Team Engagement and Collaboration:
   Promote an inclusive, collaborative culture through open communication, active knowledge-sharing, and continuous feedback. Address team challenges constructively and fairly, support career development, and celebrate wins to drive engagement and performance.
5. Lead Strategic Initiatives and Drive Process Improvements:
   Identify, lead, and implement strategic initiatives, special projects, and process improvements that enhance team performance, client experience, and revenue growth. This includes spearheading events, partnerships, or campaigns that support business objectives and improve operational efficiency. Collaborate cross-functionally with internal teams (e.g., Marketing, Product, Customer Success) to ensure alignment and successful delivery of impactful, scalable solutions.
6. Champion Cross-Functional Collaboration and Alignment:
   Act as a key liaison between the Account Management team and other departments such as Marketing, Product, Sales, and Customer Success. Ensure alignment on shared goals, surface client insights to influence internal strategies, and collaborate on initiatives that drive customer value and business outcomes. Promote a unified approach to solving client challenges and delivering a seamless end-to-end experience.

Qualifications

1. Experience: 5-7 years in strategic account management, consultative sales, or client relationship leadership, with 2-3+ years in managing high-performing teams.
2. Trusted Advisor Skills: A proven ability to build deep, trust-based relationships with senior-level clients and guide teams to do the same.
3. Strategic Expertise: Skilled in designing and executing client solutions that align with business goals and deliver measurable value.
4. Leadership Ability: Strong leadership and mentoring skills, with a track record of fostering high-performing, client-centric teams.
5. Data-Driven: Adept at using metrics and account performance insights to drive results. Experience with CRM tools (e.g., Salesforce) is preferred.

Additional Information

Benefits

• Enjoy working from anywhere for 4 weeks as part of our benefits.
• Vacation Leaves and Sick Leaves are made available on Day 1.
• Free HMO for three (3) qualified dependents.
• Monthly internet allowance + one-time WFH Setup Allowance for New Hires to make sure you are duly equipped to work-from-home.

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.