Enterprise Applications & Automation Specialist

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role  

As an Enterprise Applications & Automation Specialist, you will support and enhance New Era Technology's core business applications while driving AI-powered automation initiatives. This role combines enterprise application administration with hands-on automation development to improve efficiency, data quality, and business processes.  

The following include but may not be limited to the responsibilities of the Enterprise Applications & Automation Specialist.  

• Administer and support ConnectWise, Microsoft Dynamics 365 Business Central, and Workday Adaptive Planning.  

• Manage application configuration, user access, system support, and documentation.  

• Design and build workflows using Power Automate, Power Apps, Copilot Studio, and Azure AI services.  

• Identify opportunities to automate manual and repetitive business processes.  

• Develop AI-enabled solutions to improve productivity and operational efficiency.  

• Collaborate with Enterprise IT, Security, Data, and Architecture teams on automation initiatives.  

• Support user training, knowledge sharing, and continuous process improvement.  

Work Set-up / Work Schedule  

• Remote  

• 8AM-5PM EST  

Who we are looking for  

Successful candidate must possess:   

• 3+ years of experience supporting enterprise applications such as ERP, CRM, PSA, or financial systems.  

• Experience with ConnectWise, Microsoft Dynamics 365 Business Central, or Workday Adaptive Planning.  

• Hands-on experience with Microsoft Power Platform (Power Automate, Power Apps) and AI tools such as Copilot Studio or Azure OpenAI.  

• Knowledge of SQL, REST APIs, and system integrations.  

• Strong problem-solving, communication, and stakeholder management skills.  

• Ability to work independently and manage multiple priorities in a fast-paced environment.  

• Experience with Azure AI, Copilot Studio, or Microsoft Fabric is highly desirable.  

• Experience in an MSP environment.  

• Familiarity with ITIL or IT Service Management practices.  

• Experience with AI governance and enterprise automation initiatives  

What we offer  

• Day 1 HMO + 1 free dependent  

• Health and Wellness Reimbursement Benefits  

• Sunlife Group Insurance  

• Company Salary Loans  

• Government contributions  

• Assistance with government loan payments  

• 13th month pay  

• Night differentials pay  

• Holiday pay (for hours worked on holidays) 

• Mandated Leaves  

• Work equipment provided  

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