Call Center Representative/CSR (Travel Account)
Full-time
Metacom Careers
Description - Handle customer inquiries and provide accurate information regarding travel services and products.
- Resolve customer complaints and issues promptly and efficiently, maintaining a high level of customer satisfaction.
- Document interactions and feedback using the company’s customer relationship management (CRM) software.
- Promote travel packages and upsell additional services to enhance customer experience.
- Assist in the training of new staff members as needed.
Requirements
- Educational Qualifications: High School Diploma or equivalent.
- Experience Level: 0–2 years of experience in customer service or call center roles.
- Skills and Competencies: Strong communication skills and ability to resolve issues effectively.
- Responsibilities and Duties: Ability to handle multiple tasks in a fast-paced environment.
- Qualities and Traits: Patient, empathetic, and able to maintain a positive attitude in challenging situations.
Vacancy posted 22 days ago
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