IT Specialist
Full-time
Kwanii
The IT Specialist role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations. This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the client’s continued technological success in the industry.
Responsibilities :
- Managing and maintaining the client’s technology systems.
- iPhone and iPad (IOS) configuration and troubleshooting.
- Preventive maintenance of networking equipment such as Cisco and Meraki.
- Providing support for onsite and remote operations.
- Ensuring data security and privacy.
- Collaborating with the team to optimize tech solutions.
- Developing efficient helpdesk processes.
- Serving as an escalation point for complex technical issues.
- Staying updated on emerging technologies and industry trends.
- Maintaining a comprehensive understanding of the clients' IT infrastructure.
- Monitoring and analyzing helpdesk metrics and generating reports.
- Preventive maintenance of computer hardware and software.
- Documentation and implementation of technology projects.
Desirable Skills and Experience :
Must - haves :
- Must be based in Metro Manila .
- Excellent written and spoken English communication skills.
- With 1 year of IT work experience in a business environment – fresh graduates are welcome to apply
- Experience in IT-related disciplines, such as, but not limited to:
- LAN and WAN set-up and troubleshooting
- IOS and Windows configuration and troubleshooting
- Network printer set-up and troubleshooting
- Microsoft technologies: MS Office 365, Windows Server 2012 or later and Windows 8 or later.
- Experience in remote access and support via AnyDesk.
- Knowledgeable of data privacy practices and laws as they relate to technology issues
- With valid driver's license and own motorcycle for occasional field support, if needed
Nice to haves :
- Bachelor’s degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent.
- Familiar with network engineering equipment such as Cisco or Meraki.
- Has Cisco certification.
- Knowledgeable with Zoom and HubSpot configuration and administration.
- Experience in virtualization technologies to apply to hardware, software, memory, data and network.
Perks and Benefits :
- 13th Month pay
- Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
- Maternity or Paternity leave
- HMO upon regularization
- Life insurance upon regularization
- MediCash for personal and dependents use
- Rice, clothing, laundry, and meal allowance
- Achievement Allowances
- Birthday Treats
- Company Events and Treats
- Online trainings/Webinars
- Career advancement and promotion opportunities
Job Type :
- Work on-site
- Full-time
- Entry-Level
Schedule :
- Shifting schedule (may include weekends and holidays)
Salary:
- Starts at PHP 18,000 to 25,000
Vacancy posted 21 hours ago
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