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Sykes

Website www.sykes.com
Type Agency
Industry Other service activities
Year of foundation 1977
Number of employees up to 3000 employees

From the beginning, we’ve been focused on the end result.

In an age of faster technology and expanding communication channels, customers are becoming more and more digitally connected, yet even more distanced from the brands they choose to support. SYKES supports the full customer lifecycle with its offerings, and strives to help people one caring interaction at a time, truly creating trust between brands and their customer base.

This year marks SYKES’ 40th anniversary. The company have accomplished a lot together during its first 40 years, and it will continue to innovate, solve challenges, drive customer value and remain true to its core passion for helping others

SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

Jobs at Sykes

  • Quality Analyst

    Metro Manila

     ...RESPONSIBILITIES Performs real time and/or historical email monitoring and provides trend data to program team leaders and managers. Uses quality monitoring data management system to compile and track performance at team and individual levels. Responsible for preparation,... 
  • Reports Analyst

    Metro Manila

    Qualifications:1 year experience in PowerBI and DAX Calculations 2 years experience in SQL and ETL  Must have relevant experience in BPO data analysis Willing to work night shift 
  • Data Analytics Specialist

    Metro Manila

     ...ESSENTIAL DUTIES AND RESPONSIBILITIES  Analyzes data from company database to drive optimization and improvement of performance and business outcomes  Uses predictive modelling to increase and optimize attainment of metrics and order completion  Coordinates... 
  • Desktop Helpdesk TSR

    Mandaluyong

    Work, learn and grow with the Top Employer and BPO Company of the Year WHY YOU SHOULD JOIN SYKES SYKES is the best company where you can work, learn and grow. We offer competitive salary and benefits packages, provide various learning, development and mentoring opportunities...
  • Computer Helpdesk BPO

    Mandaluyong

    Work, learn and grow with the Top Employer and BPO Company of the Year WHY YOU SHOULD JOIN SYKES SYKES is the best company where...  ...high school graduate BPO experience is required Basic knowledge of computer usage and internet navigation Can communicate in English
  • Technical Support Consultant

    Metro Manila

     ...challenging project roles and develop your skills. •At least an undergraduate, Computer Science Graduate •Min 2-3 experience in technical support with English language fluency •Ability to work in night shifts •An analytical and logical mind set. Ability to... 
  • Technical Support Agent

    Manila

    29000 Php
    We are currently hiring for a new line of business for a PIONEER SALES Account Minimun Qualifications At least High School Graduate Experience is required Willingness to work in Alabang JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS Competitive Salary Package...
  • Stockbroking Customer Service

    Mandaluyong

     ...promote career growth. As a multinational digital marketing and customer service global outsourcer, we partner with Global 2000 companies....  ...depending on your assessment. YOUR ROLE Build your stockbroking career as part of one of the largest and most trusted Fortune... 
  • QA Representative (Work from Home)

    Metro Manila

    Performs real time and/or historical email monitoring and provides trend data to program team leaders and managers. Uses quality monitoring data management system to compile and track performance at team and individual levels. Responsible for preparation, analysis...
  • Technical Helpdesk

    Mandaluyong

     ...part of one of the biggest technology companies in the world We are looking for young and techie professionals to provide efficient technical support to our diverse clientele. You might be the one were looking for Completed at least 2 years of college education At...